ISOTS19492002标准中英讲解.ppt

ISO/TS 16949:2002 标准讲解 Quality system documentation progression Key Words 关键词语 Shall – mandatory requirements 应 – 强制性要求 Should – recommendation 应该 – 建议 Note – guidance for understanding 注 – 指南以便明白 Such as – for guidance 例如 – 指导性 Documented procedure – must have documented system procedure 文件化程序 – 必须有文件化的体系程序  Process An activity using resources, and managed in order to enable the transformation of inputs into outputs, can be considered as a process. Process Approach The application of a system of processes within an organization, together with the identification and interactions of these processes, and their management, can be referred to as the “process approach”. 过程 通过使用资源和管理,将输入转化为输出的活动可视为过程。 过程方法 组织内诸过程的系统的应用，连同这些过程的识别和相互作用及其管理，可称之为“过程方法”。 质量管理体系8大原则 以客户为关注焦点 Customer Focus 领导作用 Leadership 全员参与 Involvement of People 过程方法 Process Approach 系统化管理 System Approach to Management 持续改进 Continual Improvement 基于事实的决策方法 Factual approach to Decision Making 与供方互利的关系 Mutually Beneficial Supplier Relationships 4.1 General requirements The organization shall establish, document, implement and maintain a quality management system and continually improve its effectiveness in accordance with the requirements of this international Standards. The organization shall: a) identify the processes needed for the quality management system and their application throughout the organization (see 1.2), b) determine the sequence and interaction of these processes, c) determine criteria and methods needed to ensure that both the operation and control of these processes are effective,