质量管理chp4(renew).ppt

Chapter Overview Strategy Content The Importance of Time in Quality Improvement Leadership for Quality Quality and Ethics Quality as a Strategy Quality Strategy Process Deploying Quality (Hoshin Kanri) Does Quality Lead to Better Business Results? KEY TERMS Appraisal costs 鉴定成本 PAF paradigm PAF范式 Attrition 　　　人事冻结 Prevention costs 预防成本 Catchball 　　　接球 Superordinate goals 　共有价值观 External failure costs 外部故障成本 Trait dimension 特性维度 Failure costs 故障成本 Hoshin planning process　方针计划过程 Internal failure costs 内部故障成本 Leader behavior 领导行为 Lesdership 领导力 Leader skills 领导技能 Leading 领导 Strategy Content Importance of Quality Planning Quality improvement is a planned managerial activity. Strategic quality planning has two important: content and process. Quality improvement involves identifying potential improvements, prioritizing potential areas for improvement, and planning the implementation of projects and improvements. Strategy Content Variables Among the strategy content variables we discuss are time, leadership, quality costs, generic strategies, order winners, and quality as a core competency. These outline key considerations when developing a strategic plan. Strategy Content Variables Time Leadership Ethics Quality costs Generic strategies Order winners Quality as a core competency The Importance of Time in Quality Improvement Two Aspects of Time The time it takes to achieve business goals as a result of quality. The speed at which companies improve. Studies indicate a significant time lag（时滞） between the implementation of quality improvement programs and recognizable results. Ernst and Yong was critical of total quality management programs for not providing bottom-line results. Shigeo Shingo stated that 25 years were required for Toyota Motor Company to achieve