餐饮sop中英文对照版t574s.doc

PAGE Department 部门：Chinese Rest.餐饮部帝苑中餐厅Job Title职位：Service Associate餐厅经理Task工作职责：Order Taking 点 单Task No: 工作编号：001OJT Hours : 培训时间：30 Minutes30分钟INTRODUCTION介绍：Objective目标：: Order Taking 点 单Needs需要：: Greet the guests by name 用客人的姓名称呼客人Interest重要性：: Training Aids / Equipment培训设备： Computer and LCD Projector电脑、投影机TASK BREAKDOWN基 本 要 求MINIMUM STANDARDS工 作 详 述TRAINER’S NOTE培 训 师 事 项1.The service associate approaches the guests with a writing pad and a pen in the hands, listen and write down what the guest ordered 服务员须拿好笔和本子前去点单，记下客人所点的内容2.Greet the guests by name 用客人的姓名称呼客人3.Make appropriate recommendations, advise portion size / combination 给客人适当的推荐或建议，比如分量和组成等4.Repeat order 一定要重复点单5.Thank you for the orders 感谢客人的点单Prepared by起草人：Anita Guo 郭玲玲Reviewed by审阅人：Eric Li李朝旭Approved by批准人：Mr. Peter Tay郑川竹Designation职位： Chinese Rest. Manager中餐厅经理Designation职位：FB Director餐饮部总监Designation职位：General Manager总经理Sign Date日期：May5月Sign Date日期：May5月Sign Date日期：May5月Department 部门：Chinese Rest.餐饮部帝苑中餐厅Job Title职位：Service Associate餐厅经理Task工作职责：Captains Order 开单Task No: 工作编号：002OJT Hours : 培训时间：30 Minutes30分钟INTRODUCTION介绍：Objective目标：: Captains Order 开 单Needs需要：: The orders should be written on the captains order according to the section where the products are produced 开单必须按出品部分开。Interest重要性：: Training Aids / Equipment培训设备： Computer and LCD Projector电脑、投影机TASK BREAKDOWN基 本 要 求MINIMUM STANDARDS工 作 详 述TRAINER’S NOTE培 训 师 事 项1.A property where uses the captains order as ordering system, the procedure of order taking should be applied, when the order is written on the captains order, the service associate must fill in all details i.e. table number, number of person, Waiter, Date 在用开单本操作的酒店，必须有合适的操作程序，服务员应该按照要求逐项填入应有内容：桌号、客人数、员工名和日期2. The orders should be written on the captains order according to the section where the products are produced 开单必须按出品部分开。3. All copies to be handed to cashier for verification, meanwhile the cashers copy will b