46家乐福课长管理能力培训讲义.ppt

Training Objectives培训目标 To learn more about Carrefour’s mission and Sales Manager responsibilities.更多地了解家乐福的使命和课长的职责 To Learn how to better communicate with the team学习如何更好地与我的团队沟通. To learn how to better develop my team 学习如何更好地发展团队 To learn how to plan my work and manage my time 学习如何计划我的工作和管理我的时间 Understanding Carrefour’s Mission and Sales Managers’ Responsibilities Understanding Carrefour’s Mission and Sales Managers’ Responsibilities理解家乐福的使命和课长的职责 Mission of Carrefour家乐福的使命 Customer Satisfaction顾客满意 All Our Efforts Must Be Directed Towards Customers Satisfaction. Main Responsibilities of a Sales Manager课长的主要职责 Assets 资产 Store clean and full.保持卖场整洁，商品充足 Good implantation respecting the price range.根据不同价格档位，良好展示商品， Check the cleanliness of the uniform of the staff.检查员工是否着装整洁 Storage well arranged.保持库存井井有条 Listen to customers and react positively.倾听顾客意见，作出积极反应 Have a sales spirit.展现生意人的精神 Display with volume.保持充足的商品展示 Respect and make respecting the safety rules of fire fighting and hygiene regulations.遵守火灾和卫生等安全规章制度 Follow competitor‘s price level.关注竞争对手的价格水准 Propose equipment investment.提议购置新设备 Full respect of the regulation and law of China Carrefours store procedures.完全遵守中国的法规和家乐福店的制度 Have a store spirit.展现家乐福店的精神 Human 人员  Help the staff to have a commercial and professional attitude in any case.使员工在任何情况下要表现出商业人士的职业态度 Communicate store’s information.传达有关家乐福店的信息 Give clear responsibilities to the staff.明确员工的工作职责 Check weekly the punch card.每周检查工时卡 Train your staff with a training plan根据培训计划培训员工 React on the quality of the work of the staff.根据员工的工作质量作出反应 Plan and propose promotion.计划并推荐提升人员 Main Responsibilities of a Sales Manager课长的主要职责 Merchandise 商品 Follow assortment (No shortage).保证品种 (没有缺货) Facing and display reflecting the sales quantities.排面和展示要反映销售量 Check stock cards.检查库存卡 Stock level respecting the forecast.库存量反映预见的销售量 Plan promotional and seasonal events one month before.提前一个月准备促销和季节性活动 Good communication with n