cabin service english邓彦东修改-2008.12.23中午教学讲义.ppt

Class performance (1)Your partner lent her favorite novel to you. After you finished reading your partner asks you to return her novel but you could not find it anywhere. Deliver your sincere apology to her. Class performance A: Excuse me, Christi. Have you finished reading the book which I lent you some days ago? B: Yes. I just wanted to return it to you. Let me find it. What’s wrong? I couldn’t find it! A: Don’t worry. You can find it carefully. It doesn’t matter. B: I believe it must be here. Let me find it… Oh, I’m awfully sorry. I really couldn’t find it. You can not believe how sorry I am. I’ll buy a new one for you. A: It doesn’t matter. I have finished reading the book as well. I know you are not on purpose. I wouldn’t blame on you. B: I just don’t know what to say. Please accept my sincere apology. A: Okay. I believe you are my best friend. So let’s have dinner together. Shall we? B: Why not? Let’s go! Class performance (2) A passenger has air rage. She seems to be irritated at a stewardess and is picking holes in her service. The purser goes to see what is happening and tries to cope with the situation. Class performance PAX: Stewardess, can I have a magazine please? CA: Okay. I will get it for you. PAX: Thank you. CA: Sir. This is what you wanted. PAX: What is this? I asked for a magazine. Not a pillow. CA: But I just heard you wanted a pillow. PAX: No I said MAGAZINE! CA: I’m awfully sorry. Please forgive me. And I will get a magazine later. PAX: Okay. Thank you. CA: Sir. This is your magazine. Please read it. PAX: This is a woman’s magazine. Why I wanted a woman’s magazine? CA: But I think you can also read this magazine. PAX: I don’t want this magazine. CA: I’m awfully sorry. But can you tell me which magazine do you want? PAX: Bring me now the purser, please. Purser: What’s happening? What can I do sir? PAX: This stupid stewardess first she brings me a pillow when I asked for a magazine. Then she brings me a magazine and