人力资源成本控制外文翻译（适用于毕业论文外文翻译+中英文对照）.doc

外文翻译 外文部分 Applying production-related quality techniques to the human resource function of a service or knowledge-provision organization——by Philip B. Nielsen ，Spring 2010 Human Resources Literature References to or applications of quality assurance techniques are rare in current human resource literature. Fitz-enz (2000, p. 106) indicts the human resource profession for a lack of understanding and use of performance indicators. Several authors acknowledge the value of quality assurance to the human resource effort. Klien and Shurtleff (1995, If 1), for instance, point out that HR plays a key role in the total quality management process by assuring that all employees have the right mix of knowledge, skills and abilities to use TQM [Total Quality Management] to achieve goals and objectives. Recruitment and selection also need to include quality factors as part of the process. They recognize how attributes of individual employees affect an organizations ability to obtain a positive return from a quality assurance programs effort. The Baldrige Criteria also specifically address the areas of recruitment, placement, and retention of new members of the workforce (National Institute of Standards and Technology, p. 20). Roberts (2009, ]f 1) echoes Greenes emphasis on the need for and verification of the quality of human resource information. Identified Human Resource Challenges Klien and Shurtleff (1995, If 1) provide an outline of reoccurring human resource challenges which quality assurance techniques can possibly address. Including aspects known to the author, the following list of human resource challenges form the basis for which quality assurance techniques are applied in the remainder of this project: * Recruitment * Training * Retention and Turnover Identifying Candidate Sources. Sources of candidates differ based on industry and employer within an industry. Identifying candidate sources may be straightforward or complex. The human resource staff in conjunctio