企业内部培训--如何设计年度培训计划与预算方案.ppt

* 结束语 对待事故应有的正确态度是： 第一，坚持“安全第一，预防为主”的方针。 第二，要有事故预案，并建立健全事故应急救援体系。 第三，对已发生的事故，要按照“四不放过”的原则，严肃 调查处理。 * * The backbone of the scheme is the Competency Ladder. The bulk of the slaes population will be in level1 to 4 and 4 is the Sales Professional level which every Sales should aspire to be. Progression from 1 to 4 is through attainment of relevant competency degree of ability , not job tied. Progression from 4 to5 is through both competency and available quota (not job tied) for level 5. 5 is the preparatory level and from here it either branches to sales managerial role or key account management. Progression from 5 to8 is through both attainment of competency and available vacancy.It is to be noted that the no. of level and vacancy in each level is dependent on situation in each OU. * There are 12 competencies articulated by the Group for commercial salesforce which are broadly banded into knowledge,skills and behaviour types. In phase one, we talked about the 12 in a broad sense. The details of each are now available in the Sales Competency Booklet. Within each competency, there are various degree of ability to be achieved for each level of the Ladder.For instance in level 4, Sales Professional, the degree of ability to be achieved for each competency is (refer to next chart). * The general entry standard on degree of ability for level 4 (Sales Professional) is at the “can do” stage because Sales Professional are supposed to be independent. The exceptions are in areas to do with supervisory roles (like coaching) or with team managment. This is therefore the profile we expect of Sales Professional in Shell commercial. 訓練中及課後工作檢核表 工作項次 ? 有否改進之處 訓練中工作 1 學員報到 2 開訓與課前解凍 3 課程表說明，場地環境介紹 4 講師介紹，講師茶水與名牌 5 講師講課重點紀錄 6 協助講師課程進行〈助教〉 7 紀錄課程可改進之處 8 觀察學員學習狀況 9 課程時間控制 10 課程總回顧與結訓 11 錄影 12 錄音 13 課堂日誌 課後追蹤 1 教室整理、還原 2 訓練使用道具與設備收拾與整理 3 當天課程檢討會 4 課程調查表統計 5 課程結案報告撰寫 6 講師回饋與致謝函 7 課後檢討會 8 講義歸檔 9 課程錄音資料整理 10 學員受訓登錄 * 培训效果评估与跟踪方案 培训需求调查与调查结果统计分析 年度培训规划与课程体系设计 培训师资筛选与安排 培训设施与行政安排