国际商务英语口语(第二版)unit-11.pptVIP

USEFUL SENTENCES I’ve got a complaint to make, since this lot of goods is not up to the contract standard. 我要提出投诉，这批货不符合合同标准。 2. This is the first order between us but we are not satisfied with it. 这是我们与你方的第一笔订单，但是我们非常不满意。 3. We have to file/ lodge/ put in/ make/ raise/ register a claim against/ with/ on you for inferior quality. 我们不得不因为劣质而向你方提出索赔。 4. This consignment is much inferior in quality to our samples. 这批货的质量大大低于我们的样品。 5. One of the cases of your goods arrived in a badly damaged condition. 该批货中有一箱到达后发现受损情况严重。 USEFUL SENTENCES 1. What seems to be the problem? 问题是什么？ 2. I’m sorry to hear that. Complaints of this sort are very rare. 很抱歉听你这么说。这一类的投诉很少见。 3. Could you tell us exactly how the quality of the goods is inferior? 你能不能确切地告诉我货物的质量是如何劣质？ 4. I promise I’ll check into these problems, and find out if they were our fault. 我保证一定会仔细调查这些问题，看看是不是我们的错。 5. We’ll make a thorough investigation to find out where the responsibility actually lies. But before that we can’t promise anything. 我们要进行彻底调查，以查明责任所在。但是在这以前，我们不能作出任何承诺。 USEFUL SENTENCES 1. The goods have been so heavily saturated by rain that they’re unsaleable. 这些货被雨水淋湿得很严重，已经不能出售了。 2. The certificate indicates that some of the machine tools are rusted. 证明显示部分的机器零件已经生锈了。 3. On checking we find there’s a shortage of 150 kilos. 经检查，我们发现短重150公斤。 4. We find that your shipment is not in conformity with the agreed specifications. 我们发现你方船货不符合我方同意的规格。 5. The sweaters you delivered do not match the sample we provided. They’re different in design. 你们交的毛衣和我们提供的样品不一致，两者在图案方面有差别。 USEFUL SENTENCES 1. Your claim is not convincing at all. 你方的索赔毫无说服力。 2. Without a survey report issued by a respectable public surveyor, we can’t take your claim into consideration. 没有知名的公正行出具的调查报告，我们对你方的索赔不予考虑。 3. We regret to tell you that your claim cannot be entertained as it is raised far beyond the time limit stipulated in the contract. 我们很遗憾地告诉你们，你方的索赔