消防专业论文-119虚假报警的原因分析及处置对策.docVIP

PAGE III 119虚假报警的原因分析及处置对策 摘 要 近年来，随着通信技术的迅猛发展，通信工具在人们生活中的普及程度也越来越高，119骚扰电话问题便接踵而至，致使119消防指挥中心苦不堪言。119骚扰电话的大量出现，不仅有损社会公德，而且是扰乱社会秩序、妨害公共安全的违法行为。谎报火警、占用报警电话专线，正常的火灾报警电话打不进，影响消防队的出动和扑救；谎报火警还会扰乱消防队的正常学习训练，长此以往会影响消防队战斗力。据数据显示虚假报警量占所有报警量的90%以上，严重干扰了部队的正常接处警工作。如何有效遏制119骚扰电话问题，成为了目前困扰包括“119”在内的各类报警服务台的一大难题。 依据数据调查本文从119虚假报警的表现形式、产生虚假报警的原因、虚假报警的规律性及识别等几个方面进行了系统全面的分析。并针对存在的虚假报警问题提出了相应的防范措施与处置对策，以供在以后的接处警过程中更好的应对所存在的虚假报警问题。 关键词 消防； 虚假报警； 原因分析； 处置对策 The Reasons and Countermeasures of the 119 Fake Alarms Abstract Recently, with the rapid development of the communication technology, communication tools are becoming more and more common in people’s lives. Thus, the 119 nuisance call problems are coming along, bringing a lot of troubles to 119 fire-fighting command center. The emergence of the massive nuisance calls not only influences the social morality, but is also the illegal activity of disturbing the social order, and interfering public security. Misstating the fire alarm and occupying the dedicated line of alarm phones can cause the regular fire alarm phone can’t get through, influence the set out and fire-fighting; fake alarms can also disturb the normal studying and training of the fire brigade, and its effectiveness. According to the statistics, fake alarms account for over 90% of all the alarms. This seriously disturbs fire brigade’s normal work. Nowadays，how to restraint the 119 fake alarms effectively is becoming one of the hard problems puzzles all kinds of alarm service counters including 119. According to the data investigation, this paper did a systemic analyze from the expression forms, reasons, regularity, and identification of the fake alarms, and rising the prevent measures and countermeasures aiming at the situation to provide a better solution in the coming response alarm course. Keywords fire-fighting; fake alarm; reason analysis; countermeasure 目 录 TOC \o 1-3 \h \z \u HYPERLINK \l _Toc200528710 中文摘要 PAGEREF _Toc200528710 \h I HYPERLINK \