2018年外国客人参观工厂行程安排.doc

go 国外客户接待流程 做外贸的朋友都知道，国外客户如果提出需要到公司来参观一下，一般订单成交的几率很大，所以大家都非常重视外国客户的来访。其实做接待也是很有技巧的，细节上多注意一些就可以给客人留下非常好的印象，为之后的合作多添一份成功的把握。接下来，就让我们一起准备接待工作。??（一）确定来访日期和行程安排??一般客户在来访前一个月或者几个月，都会确认大概到访日期，我们需要先查好自己公司的日程安排，确定以下情形后再回复客户：?1.同一日期没有其他客户来访。?2.没有已经订好机票的出差活动。?3.老板和相关同事届时也会在场。?若实在无法接待客户，也要委婉地拒绝：?1.实在抱歉，届时我们会在美国参加一个展会，但是某日之前和某日之后，我们都十分欢迎您的到来。?We are glad to know that you would like to visit us, unfortunately we will attend a show in USA from ×××to×××. However, we will be pleased to see you before ×××or after ×××.?2.实在抱歉，某日我们另有一个约会，一月前就已定好，不太容易推掉，若您不介意的话改在前一或后一天来我们工厂可以吗？?Unfortunately we will have another appointment on ××× which was set up one month ago, if there is any possibility for us to meet on ××× or ×××??3.实在抱歉，我们的老板届时会在外地出差，假如您不介意的话，我将带您参观我们的工厂，并就双方合作进行洽谈（假如对方并没有提出要求老板在场的要求，此话就不必说了）。?I am afraid that my boss will be out of office by then, if you don`t mind, I will be pleased to show you around our factory and have further discussion on future business with you.?4.如果由自己发出邀请，则一定要主动说明自己哪一段时间有空，以免对方选择自己不在的日期来访。?Dear Thomas,?As you mentioned before, you would like to visit us during Augus, please kindly note that I will be available from Aug×××to×××. If you can visit us by then, let me know without hesitation.??（二）协助办理邀请函??一般客户若是第一次来中国，或者距离上次办理的中国签证已经失效，都需要重新办理签证。通常情况下只要国内供应商提供一份邀请函，签字盖章后以传真件或快递原件的方式发送给对方即可。?偶遇赛事期间或两国双边关系紧张时期，可能需要向对方提供经外经局或外事局盖章批准的正式邀请文件以便其办理签证。如尼日利亚地区邀请函的办理外事局则要求提供公司之前与此外商贸易往来的一些单据，建议办理之前可请对方到当地的中国使馆和领事馆了解清楚有关签证手续的相关问题。?以下邀请函模板供参考：?XXXXXCompany?Address:XXXXXXXXXXXX(邀请方)??Invitation Letter?? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?Apr 20th, 2010?To whom it may concern:?We would like to inform you that _______ is our important customer in USA and it is necessary to have business dealings meetings ?together on various marking sales matters，herein we invite the following person to come to China:??Full Name:?Nationality:?Passport No:??The visit time is from ____ to _____ in China?We would appreciate if the nece