IT故障处理流程规定.doc

实用标准文案 模版资料 Document Name Page PAGE \* MERGEFORMAT1 of X Doc. No. xxx-xxxx-001 Revision xx Proprietary and Confidential Revision Change History Rev Creation Date (YYYY/MM/DD) Originator Originator’s function Description of Change (ECO#, Brief description) Note 1: Can keep the latest three revision change records; Note 2: Use red triangle marked in the changing area. Printed copies are NOT controlled unless marked CONTROLLED The information in this document is the property of Boston Power. No part of this document may be disclosed, reproduced, or distributed without the express written permission of Boston Power. Boston Power reserves the right to alter the design and specifications of its products at any time without notice, as part of its continuing program of product development.“Boston-Power?”, “Sonata?” and “Swing?” are registered trademarks of Boston-Power, Inc., which retains sole rights to their use.? Boston-Power, Inc., 2009.? All rights reserved. 目录 TOC \o 1-3 \h \z \u HYPERLINK \l _Toc445736018 1. 目的： PAGEREF _Toc445736018 \h 3 HYPERLINK \l _Toc445736019 2. 范围： PAGEREF _Toc445736019 \h 3 HYPERLINK \l _Toc445736020 3. 定义： PAGEREF _Toc445736020 \h 3 HYPERLINK \l _Toc445736021 4. 职责与权限： PAGEREF _Toc445736021 \h 3 HYPERLINK \l _Toc445736022 5. 系统管理员的职责和权限 PAGEREF _Toc445736022 \h 4 HYPERLINK \l _Toc445736023 6. 内容 PAGEREF _Toc445736023 \h 5 HYPERLINK \l _Toc445736024 7. 故障上报方式和故障升级 PAGEREF _Toc445736024 \h 6 HYPERLINK \l _Toc445736025 8. 应急措施与行动计划 PAGEREF _Toc445736025 \h 7 HYPERLINK \l _Toc445736026 9. 需要启动的其它紧急管理计划 PAGEREF _Toc445736026 \h 8 HYPERLINK \l _Toc445736027 10. 紧急计划的终止 PAGEREF _Toc445736027 \h 8 HYPERLINK \l _Toc445736028 11. 中等故障以上事件处理完成通报和事后总结 PAGEREF _Toc445736028 \h 8 HYPERLINK \l _Toc445736029 12. 证据保存方式和内容 PAGEREF _Toc445736029 \h 9 HYPERLINK \l _Toc445736030 13. 维护与解释 PAGEREF _Toc445736030 \h 9 HYPERLINK \l _Toc445736031 14. 附件 PAGEREF _Toc445736031 \h 9 目的： 加强和规范IT事故/故障的处理和报告流程，保证事故/故障的快速恢复，使