酒店英语课件---入住和抱怨Check in and complain 详细课件专用.pptVIP

Basic procedure of check-in: Greetings Check the reservation list Fill in the registration form Check the documents Assign rooms Ensure ways of paying Issue the room key Registration Forms: Registration Form of Residence for Domestic Guests Registration Form of Temporary Residence for Visitors Registration Form of Residence for Group Language points : 1.walk-in guest 没有预订的客人,散客 2.deposit 储蓄, 存款 我想存款, 请给我办理一下。 Id like to make a deposit please. 订金; 押金, 保证金 旅馆规定凡预订房间都要先付订金。 The hotel requires a deposit for all advance bookings. 3. in/under the name of adv. 以…的名义,凭 我代表总统前来迎接你。 I greet you in the name of the President. 4.look through 粗略地翻阅; 细审… 他早饭前通常浏览几份报纸。 He looks through several newspapers before breakfast. 在交作业之前一定要仔细检查. Always look your work through before handing it in. 5. fill in fill out 填写,填补 You need to fill in each blank till you fill out the form. 6. in advance预先, 事先 一切都是预先安排好的。 Everything was fixed in advance. Classroom Activities Activity I Complete the following dialogues. (Mary Brown comes to check in at the hotel reception) desk. M=Mary Brown R=Receptionist R: Good afternoon, Miss. Welcome to our hotel. M: Good afternoon.(我在你们酒店订了一个单人房间) I have booked a single room in your hotel. R: What’s your name, please? M: Mary Brown. R: (请问您是从哪儿来的?) Would you please tell me where you are from? M: I’m from America. R: Let me check. (哦,有了.您的房号是321,这是您的房卡和钥匙) Oh, here it is. Your room number is321. here is your room card and key. M: OK. R: (请把护照给我,并填写这份旅客登记表好吗?) Would you please give me your passport and fill in this registration form? M: OK… Here you are. R: (让我看一下，请您填上护照号码并签名） Let me see. Please fill in your passport number and sign your name. M: Oh, yes. Is that all? R: Yes, that’s all. Thank you. Activity II Put the following into English orally. 您好。 您要办理入住手续吗？ Would you like to check in? 请问有预订吗？ Have you made a reservation? 我们有您的预订。你要的是商务单人间，对吗？ We have a reservation for you. You have booked a business