酒店服务英语(精品·公开课件).ppt

5. The toilet doesn’t work in my room 我房间的抽水马桶坏了。 6. Something is wrong with the heating in my room. 我房间的暖气坏了。 7.Sorry for the trouble/ inconvenience. 对不起，给您带来不便。 8. We’ll send someone to repair it right now. What’s your room number? 我们马上派人来修理。您的房号是多少？ 9）I’ll come back in an hour. 我将在一个小时以后回来。 10) Please don’t smoke here. 这里不允许抽烟。 9.房间内用品和设备 air-conditioner空调 cooling冷气 heating暖气 curtain窗帘 bulb电灯泡 bathroom浴室 towel 毛巾 soap 香皂 bulb 灯泡 toilet卫生间 wardrobe衣橱；衣柜 washbasin脸盆 toothbrush牙刷 toothpaste牙膏 shampoo洗发水 D.D.Dcall 国内直拨电话 ashtray 烟灰缸 bed sheet床单 internet service 上网服务 hanger衣架 mirror镜子 laundry bag洗衣袋 leak 漏水 make-up化妆品 shower 淋浴 blanket 毯子 Lounge 休息室 pants 裤子 same-day service 当日可取 necklace 项链 jeans 牛仔裤 leather 皮革 overcoat大衣 Dialoges (1) Roommaid = R Guest = G R: Housekeeping, may I come in? G: Come on in, please. R: I’d like to clean the room. Can I do it now? G: Go ahead, please. ( 2 ) Clerk = K Guest = G C: Housekeeping, May I help You? G: The faucet is leaking in my room. C: May I have your room number? G: 1024. C: Sorry for the trouble. We’ll send someone to repair it now. 10.Food beverage （餐饮服务） Sentences （句子） 1. I’d like to book a table for four for this evening. 我想订一个今天晚上的四人桌。 2. For how many, please? 请问有几位？ 3. May I have your name? 请问您贵姓？ 4. For what time, sir? 请问几点？ 5. Welcome to our restaurant. Do you have a reservation? 欢迎光临我们酒店。您有预定吗？ 6. Follow me, please. 请跟我来。 7. Will this table be all right? 这张桌子可以吗？ 8. Here’s the menu. 这是菜单。 9. May I take your order now? 您现在要点菜吗？ 10.