领导力跟沟通课件.ppt

* * * * * * * * * * * * REDUCING MISCOMMUNICATION减少误会 1. Use the K.I.S.S. method 使用KISS方法 2. Ask what the worker will do. 问下属要做什么 3. Get more Feedback 获得更多的反馈 4. Put it in writing. 写下来 5. Be There 100% (Pay Attention) 全心全意 6. Bring wandering mind back (Focus) 集中注意力 7. Avoid distracting behavior 避免分神的行为 8. Listen between the lines 理解字里行间的含义 TAKING CHARGE OF YOUR COMMUNICATION为沟通负责 Think about what to say. 考虑要说的话 Think about the impact you will have. 考虑你会带来的影响 Speak clearly and in simple terms. 清晰、简洁地说话 Be willing to listen to opinions of others. 愿意聆听他人的意见 Choose the right time and right place. 选择合适的时间与地点 Collect all facts before drawing a conclusion. 下定论前收集足够的事实 Assume responsibility for understanding 为理解承担责任 MOST DESIRABLE CHARACTERISTICS OF LEADERS 最可取的领袖特性 Honest 诚实 Competent 有能力 Forward-looking 前瞻性 Inspiring 鼓舞人心 Intelligent 智慧 Fair-minded 公正 Broad-minded 宽阔的胸襟 Supportive 支持 Straightforward 直截了当 Dependable 可靠 Cooperative 合作 Determined 坚决 Imaginative 想象力 Ambitious 雄心勃勃 Courageous 勇敢 Caring 爱心 Mature 成熟 Loyal 忠诚 Self-controlled 自我控制 Independent 独立  EARLY FINDINGS 早期研究发现 AUTOCRATIC STYLE IMPACT 专制作风的影响 GREATER ABSENTEEISM 旷工较多 GREATER TURNOVER 更高的离职率 MORE GRIEVENCES 更多痛苦 NOT HIGHLY PRODUCTIVE 生产力不高 UNHAPPY WORKERS 工人不开心 SUPPORTIVE STYLE IMPACT 支持型领导风格的影响 MANAGERIAL/LEADERSHIP GRID管理/领导坐标 THE GRID  坐标图 STYLES风格 1.1 IMPOVERISHED MANAGEMENT 糟糕的管理 1.9 COUNTRY CLUB MANAGEMENT 乡村俱乐部管理 5.5 MIDDLE OF THE ROAD MANAGEMENT 中间路线管理 9.1 TASK-ORIENTED (Authority Obedience) 以任务为导向（服从权威） 9.9 TEAM MANAGEMENT (Balanced Approach) 团队管理（平衡方式） CONTINGENCIES SITUATIONAL LEADERSHIP WORKER MATURITY工人成熟度 PSYCHOLOGICAL MATURIT