《Starwood顾客优先计划》-课件.ppt

Starwood Preferred Guest喜达屋顾客优先计划 Loyalty Guest Program. 忠诚顾客计划 Develop stronger relationships with our guests. 发展建立牢固的宾客关系 Benefits 优惠 Free membership and easy to enroll. 免费入会 Fastest way to earn free hotel stays. 快速获得酒店免费住房夜 Two points per dollar spent, which may be used for hotel, airline rewards or Instant Awards. 一美金消费可得积分二分，用于酒店，航空哩数奖励或即时兑现 Benefits 优惠 No blackout dates at Starwood hotels. 在任何喜达屋酒店使用无截止日期 Easy airline mile redemption. 快捷航空哩数兑现 Exclusive check-in/check out. 无入会/退会手续 Starwood Preferred Guest喜达屋顾客优先计划 Preferred Guest = “ A ” 首选顾客 Preferred Plus = “ C ” 首选顾客 Corporate Preferred = “ C ” 公司首选顾客 Gold Preferred = “ G ” 金卡首选顾客 Starwood Preferred Guest喜达屋顾客优先计划 Platinum Preferred = “ P ” 白金卡首选顾客 VIP Preferred = “ V ” 贵宾首选 Employee Preferred = “ E ” 员工首选 Starwood Preferred Guest喜达屋顾客优先计划 Eligible Rate 有效房价 ( Rack rate, Bar rate, Set rate etc. ) Food Beverage * 餐饮消费 Dry cleaning laundry 洗衣费 Telephone Charge 电话费用 Preferred Guest “ A ”首选顾客 2 Starpoints per dollar spent on eligible charges. 每一美金有效消费可得积分二分 Personal Preference profile. 个人喜好档案 Preferred check-in. 入住手续单独办理 Preferred Guest “ A ”首选顾客 Instant Awards. 即时兑换 No Free Night Award blackout dates. 免费住房夜申请无截止日期 Ability to convert Starpoints to airline miles. 积分可兑换航空哩数  Preferred Guest “ A ”首选顾客 Ability to earn Starpoints on food beverage charges, even as a non-guest. 非住店的会员在餐饮消费也可获得餐饮积分 Special toll-free number for membership services. 全球免费服务电话 Preferred Plus “ C ”首选顾客 2 Starpoints per dollar spent on eligible charges. 每一美金有效消费可得积分二分 Personal Preference Profile. 个人喜好档案 Preferred check – in. 入住手续单独办理 Preferred Plus “ C ”首选顾客 Instant Awards. 即时兑换 No Free Night Award blackout dates. 免费住房夜申请无截止日期 Ability to convert Starpoints to airline miles. 积分可兑换航空哩数 Preferred Plus “ C ”首选顾客 Ability to earn Starpoints on food and beverage charges, even as a non-guest. ( USD 10N a