医患沟通技巧讲义.pptVIP

* 预约但 * 预约但 * * * 预约但 * 预约但 * 预约但 * 预约但 * 预约但 * 预约但 * 预约但 * 预约但 * 预约但 * 预约但 * * 预约但 * 预约但 * 预约但 * 预约但 * 预约但 * 预约但 * Summary 1. Decision-makers at all levels of business must listen effectively to become aware of information they need. 2. Barriers to listening include overassertiveness, internal mental competition, prior assumptions, 3. Basic types of listening are passive listening, attentive listening, interactive listening, and empathetic listening. 4. Different techniques can be used when listening for feelings than when listening for facts. 5. Good listeners give signs to the speaker to show that he or she is being heard and understood. * 沟通中的干扰 * 物质上、物理上、身体的障碍Physical Barriers:如果我们费力费时准备的文件，以为会得到尊重和重视。事实往往相反，听众常会因为许多障碍影响对信息的接受。如：时间紧迫、环境条件- 燥热、寒冷、噪音、厚文件、页面混乱等。 文化障碍Culture Barriers， 一个OLD MONEY CLUB只知道老的巨富，却不知新的爆发户。听地方戏、代沟等。 经历障碍Experiential Barriers，人们往往怀疑他们自己经历以外的信息。天文学家用生命来捍卫太阳中心说。（猴子吃圆果） 感知障碍Perceptual Barriers：人们也许听见的是同样的声音，却有各自不同的理解。如老人/少妇图。所以，也许你的听众得出并非你期待的结论。 动机障碍Motivational Barriers，听众不愿意随之动情，希望安静。男女吵架时“JUST GIVE ME SOME PEACE AND QUIET！” * 物质上、物理上、身体的障碍Physical Barriers:如果我们费力费时准备的文件，以为会得到尊重和重视。事实往往相反，听众常会因为许多障碍影响对信息的接受。如：时间紧迫、环境条件- 燥热、寒冷、噪音、厚文件、页面混乱等。 文化障碍Culture Barriers， 一个OLD MONEY CLUB只知道老的巨富，却不知新的爆发户。听地方戏、代沟等。 经历障碍Experiential Barriers，人们往往怀疑他们自己经历以外的信息。天文学家用生命来捍卫太阳中心说。（猴子吃圆果） 感知障碍Perceptual Barriers：人们也许听见的是同样的声音，却有各自不同的理解。如老人/少妇图。所以，也许你的听众得出并非你期待的结论。 动机障碍Motivational Barriers，听众不愿意随之动情，希望安静。男女吵架时“JUST GIVE ME SOME PEACE AND QUIET！” * Summary 1. Decision-makers at all levels of business must listen effectively to become aware of information they need. 2. Barriers to listening include overassertiveness, internal mental competition, prior assumptions, 3. Basic types of listening are passive listening, attentive listening, interactive listening, and empathetic listening. 4. Different techniques can be used when listening for feelings than when listening for facts. 5. Good listeners give signs to the speaker to show that he or she i