《管理学教学资料》1erobbins_ppt05 - r.ppt

* * Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall 5–* Effective Use of a Code of Ethics Develop a code of ethics as a guide in handling ethical dilemmas in decision making. Communicate the code regularly to all employees. Have all levels of management continually reaffirm the importance of the ethics code and the organization’s commitment to the code. Publicly reprimand and consistently discipline those who break the code. Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall 5–* Exhibit 5–10 Twelve Questions Approach Have you defined the problem accurately? How would you define the problem if you stood on the other side of the fence? How did this situation occur in the first place? To whom and to what do you give your loyalty as a person and as a member of the corporation? What is your intention in making this decision? How does this intention compare with the probable results? Whom could your decision or action injure? Can you discuss the problem with the affected parties before you make the decision? Are you confident that your position will be as valid over a long period of time as it seems now? Could you disclose without qualm your decision or action to your boss, your chief executive officer, the board of directors, your family, society as a whole? What is the symbolic potential of your action if understood? If misunderstood? Under what conditions would you allow exceptions to your stand? Source: Reprinted by permission of Harvard Business Review. An exhibit from “Ethics Without the Sermon,” by L. L. Nash. November–December 1981, p. 81. Copyright ? 1981 by the President and Fellows of Harvard College. All rights reserved. Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall 5–* The Value of Ethics Training Can make a difference in ethical behaviors. Increases employee awareness of ethical issues in business decisions. Clarifies and reinforces the organization’s standards of conduct. Helps employees b