Huawei领导素质模型.doc

PAGE 37 Strategic LeadershipCompetency ModelDictionary DRAFT 战略性领导力素质模型字典 草案 February, 2005Version 1 DRAFT Huawei Strategic Leadership Model Competencies TOC \f \h \z \t Heading 2,1,Heading 3,2 HYPERLINK \l _ToBuilding Customer Capability Cluster构建客户能力的素质群 PAGEREF _To\h 3 HYPERLINK \l _ToCustomer Focus 关注客户 PAGEREF _To\h 3 HYPERLINK \l _ToPartnering 建立伙伴关系 PAGEREF _To\h 8 HYPERLINK \l _ToBuilding Huawei Capability Cluster构建华为能力素质群 PAGEREF _To\h 11 HYPERLINK \l _ToInspiring Leadership鼓舞式领导 PAGEREF _To\h 11 HYPERLINK \l _ToBuilding Organizational Capability塑造组织能力 PAGEREF _To\h 17 HYPERLINK \l _ToCross-functional Collaboration跨部门合作 PAGEREF _To\h 24 HYPERLINK \l _ToBuilding Individual Capability Cluster构建个人能力素质群 PAGEREF _To\h 30 HYPERLINK \l _ToDrive for Results结果导向 PAGEREF _To\h 30 HYPERLINK \l _ToCommitment to Huawei献身华为 PAGEREF _To\h 35 HYPERLINK \l _ToStrategy Thinking 战略思维 PAGEREF _To\h 39 HYPERLINK \l _ToUnderstanding Others理解他人 PAGEREF _To\h 43 HYPERLINK \l _ToBaseline Competencies基本素质 PAGEREF _To\h 47 HYPERLINK \l _ToAnalytical Thinking分析思考 PAGEREF _To\h 47 HYPERLINK \l _ToImpact and Influence 施加影响 PAGEREF _To\h 51 HYPERLINK \l _ToInformation Seeking信息搜集 PAGEREF _To\h 58 HYPERLINK \l _ToInitiative积极主动 PAGEREF _To\h 62 Building Customer Capability Cluster构建客户能力的素质群 Customer Focus 关注客户 Definition:定义 The passion to understand and serve the customer, meeting their needs in creative and innovative ways. “Customer” refers to current, potential and internal customers. 致力于理解客户需求，并为客户提供创造性解决方案的行为特征。“客户”是指现在的、潜在的、和内部客户。 Dimension: 维度 Depth of the customer’s needs. Complexity of the action. 对客户理解