高三英语复习 投诉信.ppt

Complaint letter 来宾二中 邱佳凤 Step I Warming up 第一口语网 饭店抱怨 Restaurant complaint_标清.flv Q1: Is the guest satisfied with the waitress’ service? Q2: What happen in the video? 1. The waitress has spilt coffee on the guest’s pants. 2. The guest’s meal hasn’t been served for a long time. Q3 What will you do if you are not satistied with a waitress’ service? Make a complaint. Write a complaint letter. ---------------投诉信 complaint letter 投诉信（complaint letter）投诉信是当事人对某产品或服务表示不满意的一种书信形式，格式与其他书信类似。 A 范文 （日期）　　Aug. 8,2003 Dear Sirs,（称呼） 　　I am writing to complain to you about the pair of shoes that I bought from your shop during the May Day. When I took it back home, I found there was something wrong with the shoes. As you will realize, I was extremely upset to discover all this. 　　I am returning the shoes with this letter and look forward to receiving a new one of the same size.正文 （结束敬语）Yours truly （签名）Li Ming 内容 : 王华女士给某商店经理写信投诉该店的营业员服务质量差 . 昨天她赶上一场大雨 , 顺便进入此店, 在卖戒指柜台关要求看一枚金戒指 , 但营业员(13员)服务态度不好, 拒绝接待 .. 时间 :2001年2月28日 B 范文 February, 28th 2001 Dear Mr. Manager, 　　I’m writing to complain about the poor service in your store. Yesterday I was caught in a heavy shower and then entered your shop. When I found a gold ring which I liked, I asked a lady assistant (No.13) to show me the ring but she refused to serve me. Evidently she thought I was not the one who could afford it for I was not very well-dressed. 　　I choose to complain to you because I’m sure you’ll be able to make her understand how to serve as a shop assistant. Yours faithfully Wang Hua 范例1. 情景介绍 假如你是一名乘客，名叫李华，对这次航班不满意，理由有如下四个： （1）航空公司给你弄丢了一个重要的包，内有公司机密文； （2）飞机迟到一个半小时； （3）飞机上的食物很差； （4）乘务员的服务态度不好。 请你就此事给航空公司写一封投诉信。100词左右。 写作步骤： 审题，要做到“四确定” （1）体裁格式 ： （2）主体时态： （3）中心人称： （4） 内容要点： part 1 part 2 part 3 The approach to writing a complaint letter 应用文（书信）格式 一般过去式 第一人称 2. 列提纲 ? 　　I am _____