浅谈礼仪在空中服务中应用.docxVIP

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浅谈礼仪在空中服务中的应用 摘要?···············································(1)? 关键词··········································?(1) ?Abstract············································(1) ?Key?words······································· (1) ?前言?··········································?(2) 一、航空服务礼仪的概念································(2)? (一)?什么是服务务?·······························(2)? (二)什么是礼仪??··························? (2) 二、航空服务礼仪的体现?·······························(3)? 航空服务人员的职业形象礼仪?······················(3) ?(二)航空服务人员的职业规范服务礼仪?·········(4)? 三、乘务员仪表仪容规范?······························(5) (一)仪表规范?········································(5)? (二)仪容规范?········································(5)? 四、乘务员动作姿态规范?·······························(6)? (一)站、坐、走、蹲姿?···························(6)? (二)指引、鞠躬?·································(7) 五、乘务员语言规范?······································(8)? (一)服务语言规范?································(9) ?(二)言谈语言要求?······························(10)? 六、总结?·············································(11)?? 参考文献?··············································(12) 试论乘务员应具备的服务礼仪规范? ? 摘要:?我们常说做好服务才能为实现更好的发展奠定坚实的基础,服务质量可以说是公司企业的立足之本。同样这句话也适用于同为服务业的航空业,航空服务质量的提升靠什么?这个问题不难回答——空乘人员。空姐作为具体乘客最近的服务岗位,空姐服务礼仪规范的学习和掌握自然不容忽视,必然成为航空公司服务质量提升的重要因素。? ? 关键词:乘务员???服务礼仪???规范? ? Abstract:?we?often?say?well?to?achieve?better?service?to?the?solid?foundation,?the?service? quality?can?say?is?the?base?of?the?company.?Also?this?is?also?true?for?services?from?the?same?industry,?aviation?service?quality?by?the?ascension?of?the????????The?problems?are?not?difficult?to?answer-flight?attendants.?The?flight?attendant?as?specific?passengers?recent?service?jobs,?the?flight?attendant?service?etiquette?study?and?master?the?natural?nots?allow?to?ignore,?will?surely?become?the?airline?service?quality?improvement?of?important?factor.?? Key?words:?Flight?attendants????Service?etiquette?????standard 前言:?作为一名空姐,首先要掌握空姐服务的礼仪,才能做好服务工作。空姐是直接与旅客接触并为旅客服务的人,俗话说:“你不会有第二次机会来留下良好的第一印象。”这第一印象对空姐来说是至关

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