创建基于流程的可靠的组织.ppt

J. Chris White - (972) 996-6749 Building the Process-Based Organization: Slide * Building the Process-Based Organization J. Chris White Manager, Process Improvements Alcatel Network Systems Richardson, TX 75081 (972) 996-6749 Building the Process-Based Organization Why organize by processes? Overview of process-based approach Benefits of organizing by processes Example: Clear Images, Inc. Why Organize by Processes? “The design of an organization can be the main barrier to change, and it may therefore be necessary to implement a fundamental redesign before an organization can even start to handle the continuous challenge in today’s environment.” David O’Brien, CEO Provincial Building Society Source: Coulson-Thomas, C. J. and T. Coe, “The Flat Organization: Philosophy and Practice,” British Institute of Management Report, 1991, p. 11. Why Organize by Processes? Structures influence behavior Customers care about “total” Processes (not functions) create value Interfaces must be managed Structures Influence Behavior Systemic Structure Behavior Events Structures Influence Behavior Organizations need to use process-oriented structures and systems Examples: Activity-based accounting and budgeting Co-location of teams Team-based rewards and incentives Process metrics Customers Care About “Total” Processes (Not Functions) Create Value Cross-Functional Process RD Manuf Sched Eng Processes (Not Functions) Create Value (Relations) Low Simple System Complexity Parts Few Many Many Few Relations Moderate High (Relations) (Parts) (Parts) Interfaces Must Be Managed CUSTOMER SUPPLIER CUSTOMER SUPPLIER Overview of Process-Based Approach Process hierarchy Extended model of process management Process flowcharts Input/Output (I/O) diagrams Process tracking database Process modeling and simulation Process Hierarchy Functional Support Macroprocess 1 Macroprocess 2 Process 1A Process 1B Process 2A Process Hierarchy(Example) Customer Order Fulfillment Order Entry Manufacturing Final As