酒店前厅---英语培训.pptVIP

The lift is over there. Follow me please电梯在那边，请跟我来 May I put your luggage here? 我可以把您的行李放在这里吗？ Let me help you with your luggage 我来帮您拿行李吧 The bellman will show you up　　行李员将带您上去 Just a minute, please. I’ll bring a baggage cart.　　请稍等，我去推一辆行李车来。 I’d like to leave this bag with you 我想把这个袋子寄存在你这儿？ Is there anything valuable or breakable in it? 请问里面有贵重或易碎物品吗？ Reception 登记入住 1: I’d like to check-in,please. 我需要一间房。 2: Do you have a reservation? 您有预订吗？ 3: I have a reservation/ 我有预订。 4: May I have your name, please? 方便告诉我您的全名吗？ 5: Just a moment ,please. I’ll check reservation record. Your reservation is for a single room from Mrch 5th to 8th for three nights. Is that all right? 请稍等，我查一下预定记录。让您久等了，您预定了从3月5号至8号3个晚上的的单人间，是这样吗？ 6:May I see your passport please?　　请出示您的护照 7:Could you fill out the registration form, plea se? 请您填写一下入住登记表，可以吗？ 8:Could you sign your name.please?　　请签上您的姓名,好吗？ 9：How would you like to make payment,By credit Card or By Cash?请问您想用现金付款还是用信用卡付款？ 10：May I take a print of the card,please? 请让我划印一下您的信用卡好吗？ 11：I should make the authrise 2000. 我需要做2000的预授权。 12：Please pay for 600 RMB deposit. 请您预付600的押金。 13: Your room number is 6018, that’s on the 6th floor. 您的房间是6楼的6018房 14：I hope you’ll enjoyed youe stay here.　　希望您在这住的愉快。 15：Are you with a company?　　您是公司预订吗？ 16：Can you bring me a hair-dryer.　　 能给我送个吹风机吗？ 17: I’m sorry, but we’re fully booked for single rooms. Would you like to have a double one?很抱歉我们的单人间已经订满了，给您订双人间怎么样？  Check-out 1: I’d like to check-out. 我想退房 2: Certainly.May I have your room key,please? 好的。请把房间钥匙给我好吗？ 3:Sure.Here it is 好的，给你 Certainly. 当然可以。 I will get it at once. 我马上把它取过来（帮客人取东西）。 It’s my pleasure. 为您服务是我的荣幸。 I am at your service. 乐意为您效劳。 The waiter will be with you in a minute. 服务员马上就来了。 道歉语： I’m sorry. 很抱歉。 Excuse me. 对不起，打扰一下。 I am sorry. It’s my fault