家乐福 热忱待客培训课——培训员手册.pdf

热忱待客培训课热忱待客培训课 How to Welcome Customers Training 培训员手册培训员手册 Handbook for Trainers Carrefour China Institute 1 给培训员的话 Words to Trainers 欢迎你加入“热忱待客”培训课,成为兼任的店培训员 Welcome to become the trainer for the training “How to Welcome Customers”. 希望你能发挥专业的能力及培训员的才华,使“热忱待客” 培训课能活泼 ,,生动生动,,有趣有趣::也使学员能因为你而满载而归也使学员能因为你而满载而归,,有更多的领悟有更多的领悟.. We hope you can give full play to you professional ability and talent to make the training class interesting and animated so that the trainees will learn a lot from you. 祝你有一个愉快的教学经验 We wish you enjoy yourself during training Carrefour China Institute 2 ““热忱待客热忱待客””培训时间表培训时间表 “How to Welcome Customers” Training Time Schedule 时间 培训内容 参加者 When What Who 9:00 店培训员致词 Store Trainers’ Welcome 99:1515 互相介绍互相介绍 Introduction by pair 9:45 介绍培训的目的和程序 Objectives and Process of the TrainingObjectives and Process of the Training 9:50 店长致词 Store Manager’s Welcome 9:55 顾客访谈录 Talk with Customers/Video Tape Carrefour China Institute 3 时间 培训内容 参加者 WhWhen WhWhatt WhWho 阶段一 Phasehase 1 了解顾客在意什么 To know what the customers care about 11.第一阶段的目的第一阶段的目的 10:15 Objective of phase 1 2.顾客访谈 Talk with customers/video tape debriefing 3