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Competency Implementation
Guide
Purpose of This Tool:
This tool will assist you with understanding and implementing competencies in
your organization.
The tool will:
• Introduce you to competencies
• Definition of a competency
• Anatomy of a competency
• Benefits of using competencies in your organization
• Competency types
• Explain how to implement and use competencies in your organization for
learning and development purposes
2
Competencies, A General Overview
3
General Overview:
What are Competencies?
Competencies - encompass knowledge, skills, and abilities (KSAs) combined with relevant personal
characteristics to successfully perform in your job/role.
WHAT
Technical
…..you need to
know
HOW Behavioral
…..you apply
what you know
Competencies describe the observable, measurable, key behaviors or actions that can be seen when a job
is being done.
4
General Overview:
Anatomy of a Competency
A competency has three parts: Title, Definition, Key Behaviors.
Title: Definition:
Customer Demonstrates a commitment to public service; serves and satisfies
Service inter
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