大五因子性格模型的简介.pdf

San Diego State University Lotus Executive Customer Service Training Program Brief Description of the Big-Five Personality Model 「大五因子」性格模型的简介 (Prepared by Dr. Chi-Sum Wong, Professor, Department of Management, The Chinese University of Hong Kong, Shatin, N.T., Hong Kong, 香港中文大学管理学系黄炽森教授，Email( 电邮): cswong@baf.msmail.cuhk.edu.hk) (A) Definition 定义 Personality is relatively stable traits that manifest in a consistent manner of behaviors in different situations. Thus, it describes stable characteristics of a person. For examples, a relatively extravert person will take initiative to interact with other people in various type of social situations. A relatively agreeable person will tend to accommodate another person’s ideas more easily regardless of the status or closeness of that other person. Since these characteristics are stable, it is quite difficult to change an adult’s personality. 性格是人的一些较稳定的特质，由于是稳定的特质，所以人在不同的情形下，仍会因其性格而 表现出一致的行为模式。例如外向的人在不同的社交场合都会较主动与别人交往；一个同意特 质强的人，无论对方的身份和地位如何，都会较易接受其意见。也由于是稳定的特质，所以对 成年人而言，是较难改变的。 (B) The Big Five Model 大五因子模型 The Big-Five Personality Model describes five stable traits. These traits are relatively independent among each others (i.e., one can be high on one trait but low on the other). These five dimensions are briefly described as follows. Conscientiousness is the degree to which one is responsible, dependable, persistent, and achievement oriented. Extraversion is the degree to which one is sociable, talkative, assertive, and willing to interact with other people. Openness to New Experiences is the degree to which one is imaginative, artistically sensitive, intellectual, and will