航空女乘务员职业压力特点及其焦虑状态的调查研究-公共卫生专业论文.docxVIP

中山人学硕上学位论文A 中山人学硕上学位论文 A Study on Stewardess’Occupational Stress and Anxiety Major：Master ofPublic Hearth Postgraduate：Jing Wang Supervisor：Professor Jin Jing ABSTRACT objective：Along with the development ofthe society Competition is gradually vigorously．The occupational stress has been become an important factor that influences the people’S health and the organizational development．To study the characteristics of the air stewards’occupational stress and anxiety，SO as to provide a basis tO Iead up the stress management and training course．and to prevent and treat the correlative symptoms of occupational stress．then to promote the heath of the air stewards and the WOrk results．It will promote the aedal safety and the development of our country’S aviation business． Methods：The air stewardS came from the Cabin Service Depmtment of The Southern Airways．According to the number of the air stewards’physical certification。 we checked the random table，finally 260 stewardesses as the sample．The ground staffs also came from the Cabin Service Department of The Southern Airways． According to their work card number,we checked the random table．finally 85 women as the contrast．The a11 subjects need to fil】in the General Condition 0uestiomlaire。 the Work Stress Scale．the Self-Rating Anxiety Scale(SAS)．me砌it Anxiety Inventory(TAI-FormⅥand the Simplified Coping Style Questionnaire on the spot． The trained investigators were responsible for explaining relative questions，97％ questionnaires of the air stewards were collected．Less than 1％of the items were left unanswered．98％questionnaires of the ground staffs were collected．Less than 1％of the items were lefl unanswered．Execl2000 was adopted to set up the data．The statistical packages SAS8．0 for windows were used to deal with the data．The statistical methods included：reliability—validity analysis，statistical description， ANOVA，chi—square test，T test，rank SHill test，Logistic regression，correlation analysis and SO on． Results：345 s