英语服务类职业模块unit 1 workpalce manners.ppt

Unit 1 Contents Unit Goals Lead-in Lead-in Listening Speaking Part I Listening 1 script Dialogue 1 Role Play Part II Listening 2 script Dialogue 2 Role Play Words and Expressions 1 Words and Expressions 2 Words and Expressions 3 Reading Writing Reading Pre-reading Activity Text Words and Expressions 4 Words and Expressions 5 Words and Expressions 6 Match and Discuss True or False Writing Language in Use Part I. Spell Part I. Spell Part II. Listen script Part III. Speak Part IV. Read Part V. Write Problem Solving Part 1 Part 1 Part 1 Part 2 Part 2 Part 2 Culture Tips Culture Tips Unit Task Unit Task Extended Activities Part A Part A Part B Part C Fun Time Spell out the missing words. The first letter of the words is already given. 1 Betty is a friendly r_ _ _ _ _ _ _ _ _ _ in a small hotel. 2 Ann is a happy c_ _ _ and she always smiles. 3 Tom is making a c_ _ _ _ _ _ _ _ at the front desk. 4 Susan always s_ _ _ _s customers with a smile. eceptionist hef omplaint erve Spell out the missing words. The first letter of the words is already given. 5 Mr White is wearing a n_ _ _ _ _ _ on his suit. 6 The receptionists g _ _ _ _ the customer with a smile. 7 We’d better not a_ _ _ _ with our workmates. 8 The supermarket c_ _ _ _ _ _ is standing behind the desk. ame tag reet rgue ashier Listen and tick the food and drinks they are talking about. noodles coffee fried rice mineral water hot tea orange juice fried fish Beijing Duck roast chicken script Passenger: What’s our dinner choice? Flight attendant: We have fried fish and roast chicken. What would you like, sir? Passenger: Roast chicken, please. Flight attendant: Any drinks? Passenger: May I ask what you have? Flight attendant: Orange juice, coffee and mineral water. Passenger: Orange juice, please. Flight attendant: Sure, here you are. Enjoy your meal. Speak out. In pairs, practice the dialogue by using the pictures below. See if you can s