微信公众平台在门诊就医流程中的应用研究-中国数字医学.PDF

解决方案 Solution 微信公众平台在门诊就医流程中的应用研究 黄永刚① 刘素温① 腾腾② 王蕾① 摘 要 目的：探讨微信公众平台在医院门诊就医流程中的应用。方法：为门诊就诊患者设置“微信公众平台就医流 程”，以诊前预约、诊中等候、诊后服务查询为一体实施流程化微信平台就医。结果：微信平台能够实现随时随地预约、 减少排队等待时间，提高门诊患者满意度。结论：微信公众平台就医能够改善患者就诊体验，缓解“看病难”问题，使医 患关系更加和谐。 关键词　微信公众平台 移动医疗 门诊流程 Doi:10.3969/j.issn.1673-7571.2015.05.034 [中图分类号] R319 [文献标识码] A Application of WeChat Public Platform in Outpatient Service Process / HUANG Yong-gang, LIU Su-wen, TENG Teng, et al// China Digital Medicine.-2015 10(5): 105 to 106 Abstract Objective: To investigate the WeChat public platform in hospital outpatient service application process. Methods: Set up a WeChat public platform for medical treatment process for outpatients with diagnosis, before appointment, diagnosis, after waiting for service query as a whole implementation process of medical WeChat platform. Results: WeChat platform for medical treatment can achieve reservation, whenever and wherever possible to reduce waiting time, improve the satisfaction of patients in outpatient department. Conclusion: WeChat public platform for medical treatment can improve the patients experience, ease see a doctor difficult problems, make more harmonious relationship between doctor and patient. Keywords Wechat public platform, mobile health, outpatient service process Fund project Zhangjiakou Self-financing Project of Science and Technology Research and Development Plan (No. 1421031I) Corresponding author The First Affiliated Hospital Hebei North University, Zhangjiakou 075000, Hebei Province, P.R.C. 随着社会的快速发展，快节奏的工作生活习惯和日益恶化的环境污染，给人们的身心健康造成了很大的伤害。据卫生 统计信息中心网站数据显示，2014年1月到11月全国医疗卫生机构总诊疗人次达67.7亿人次，同比提高5.6%。而国内医疗 资源短缺、不平衡的现状，又大大加剧了患者“看病难”、“挂号难”的问题[1]。随着信息技术的发展，医院纷纷建立起 基于PC机的网站。用于宣传和推广医院品牌，并在此基础上和医院患者数据进行对接，用来进行网上预约挂号。在一定程 度上方便了