如何编写8D报告.ppt

Tenneco Automotive 8-D/2000 2000 8 DISCIPLINES TO PROBLEM SOLVING解决问题的8项纪律 8-D 2005 D-1 Form The Team建立团队 Size 规模 5 to 7 Core Members 5-7位核心成员 Support Needed 所需支持 What level of the organization 组织结构中的哪一层次 Change 改变 According to needs 根据需要 Roles 角色 Define roles/responsibilities 确定角色/责任 -- WHERE 何处 Seen on Object 实物表示 Seen Geographically 地理表示 (Supplier/Customer/Etc) (供应商/客户/等) D-1 Form The Team建立团队 CAUTIONS注意 ! ! ! Ensure cross-functional team members 确保有多个功能部门的团队成员 Include process owners (those who do the work) 要包括过程当事人 (实际作这项工作的人员) Include champion and leader as road-block removers 要包括团队负责人和团队组长作为路障排除人 D-2 Describe the Issue 描述问题 Define the issue in terms of what is wrong with what 用“什么出现了什么问题”的方式来进行描述 WHAT 什么 Object was the issue seen on 出现问题的事物 What defect was seen 出现的问题 WHERE 何处 Seen on Object 在什么东西上 Seen Geographically 在哪些地区 (Supplier, Customer, Etc.) (哪些供应商,客户,等) D-2 Describe the Issue描述问题 WHEN 何时 First seen 何时首次发现 When else seen 何时重复发现 When seen in the process 何时在工序/程序中发现 HOW BIG 多大 How many objects have the defect 有多少有缺陷的事物 How many defects per object 每件事物上有多少缺陷 What is the trend 趋势如何 D-2 Describe the Issue描述问题 TOOLS TO USE 可用工具 Process flow diagram 工序流程图 Check sheets to collect data 用检查表来收集数据 Any data that is reporting the issue 反映问题的任何数据 Customer complaints 客户抱怨 Current SPC/Data collection sheets 现有的SPC/数据收集表 PFMEA 过程FMEA Scrap/rework reports 废品/返工报表 D-2 Describe the Issue描述问题 CAUTIONS注意 ! ! ! State issue in quantifiable terms 用可量化的术语来描述问题 Use data to support problem statement 用数据来支持问题描述 Describe symptom / effect of the issue 描述问题的症状/影响 Avoid jumping to conclusion of