组织行为学(英文版)第5章.ppt

weiping weiping Chapter 5 Emotions Instructor: Wei Ping (Elizabeth wei ) Department: Business Administration Required Textbook: Essentials of Organizational Behavior” 10th edition. by Stephen P. Robbins Chapter 5 Emotions Part 1 What are emotions and moods Part 2 Emotional labor and EI Part 1 What are emotions and moods What are emotions? Affect: a broad range of feeling that people experience. It is an umbrella concept that encompasses both emotions and moods. Emotions: intense feeling that are directed at someone or something. Moods: feelings that tend to be less intense than emotions and that lack a contextual stimulus. Some of the primary influences on moods and emotions Day of the week and time of the day Weather Stress Social activities Sleep Exercise Age Gender Part 2 Emotional labor and EI Emotional labor A situation in which an employee expresses organizationally desired emotions during interpersonal transactions. Felt emotions versus Displayed emotions Felt emotions: an individual’s actual emotions. Displayed emotions: emotions that are organizationally required and considered appropriate in a given job. Emotional intelligence (EI) The ability to detect and to manage emotional cues and information. It composed of five dimensions: Self-awareness. The ability to be aware of what you’re feeling. Self-management. The ability to manage one’s own emotions and impulses. Self-motivation. The ability to persist in the face of setbacks and failures. Empathy. The ability to sense how others are feeling. Social skills. The ability to handle the emotions of others. * * The six universal emotions Happiness Surprise Fear Sadness Anger Disgust The Basic Moods :Positive and Negative Affect P99 * * * * *