高中英语投诉信（公开课).ppt

高二上学期作文训练（四）：投诉信 在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下向相关机构或人写信寻求解决问题。 在语言方面，要注意把握分寸，要公平、公正。 What is a letter of complaint? 投诉信通常包括以下内容： 1.表明写信目的，因何事向对方提出投诉。 2.具体存在的问题。 3.希望对方能重视并妥善解决这个问题。 二、阅读投诉信范文回答问题。 你是李华，两周前你从网上订购了一套书虫系列读物（Bookworm Series）昨天才到货，且包装破损，数量不足。请就此向网店客服写邮件投诉。要点如下： 1. 介绍购物情况 2. 反映存在问题 3. 提出解决方案 Dear Dir, I am Li Hua, one of your customers. I’m writing to make a complaint about the poor Web service I have received, and ask for reasonable compensation. The reason is that I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, for I found one book missing. I appreciate it very much if you could investigate the matter seriously, and I would like to have this matter settled properly by giving me a full refund or delivering a new set of books to me before this Saturday. Thank you for your consideration and I will be looking forward to your reply. Sincerely, 完善写作流程图 第一段：_________+__________ 第二段：投诉背景 第二段：投诉_______+后果 第三段：提出批评及处理的意见或敦促对方采取措施 自我介绍 写作目的 内容 常用语块 1. 抱怨 ________________________ 2. 糟糕的服务 ________________________ 3. 采取措施 ________________________ 4. 解决问题 ________________________ 5. 预防……发生 ________________________ prevent…from happening complain about poor service take measures deal with/solve the problem 6. 调查此次事件 7. 表达不满 8. 要求合理的赔偿 investigate/look into the matter/incident express one’s dissatisfaction about ask for reasonable compensation. 套用句式 ②　写信目的， 因何事向对方提出投诉。 I’m writing to make a complaint about the poor Web service I have received. ③　投诉内容： The reason is that....At first, … W