500强惠普商务PPT模板.pdf

What is ITIL and Why Should I Care? diane hoschler sr. itsm solution architect december 2004 © 2004 Hewlett-Packard The information contained herein is subject to change without notice The big shifts in business The big shifts in business  All processes and content are being transformed from physical and static to digital, mobile and virtual.  The demand for simplicity, manageability and simplicity, manageability and adaptability is changing how the company works and adaptability organizes, buys and uses technology.  Horizontal, heterogeneous, networked organization. With acquisitions, need to embrace Standards to improve Standards connection and use common language. use common language CIO vs. CEO Priority CIO Management Priorities 1. Increase Business Efficiency through IT-enabled process improvement CIO 2. Align IT and business goals 3. Improve internal customer satisfaction M a g a z i n e 4. Create competitive advantage through IT 5. Control IT costs CEO Management Priorities for IT 1. Align IT and business goals 2. Increase Business Efficiency through IT-enabled process improvement 3. Create competitive advantage through IT 4. Improve internal customer satisfaction 5. Control IT costs 60% of CEOs Say IT is aligned with their goals. CIO balancing act CIO balancing act Maximize return: Increase agility: • Improve business results; grow revenue • Enable the business organization and earnings, cash flow, and reduced and operations to adapt to cost of operations