微软合意性研究.pdf

CHI 2004 / Design Case Study 24-29 April / Vienna, Austria MSN 9: New User-Centered Desirability Methods Produce Compelling Visual Design Abstract Don Williams Naomi Zavislak The MSN User Experience Team developed new user- Microsoft Corporation Siemens Business Services Inc centered methods to provide structured user input on One Microsoft Way One Microsoft Way the visual design of the newly-released MSN Explorer, Redmond, WA 98052 USA Redmond, WA 98052 an integrated software package. In the final product, donwil@ naomiz@ users rated “appearance” above all of the product’s features. Gavin Kelly Dennis Wixon Microsoft Corporation Microsoft Corporation This case describes how the MSN User Experience Team One Microsoft Way One Microsoft Way derived a design direction to set the most appropriate Redmond, WA 98052 USA Redmond, WA 98052 USA pace of visual change for millions of users with widely