洲际酒店制胜之道培训.ppt

Do the right thing 做对的事 Show we care 体现关爱 Aim higher 追求卓越 Celebrate difference 求同存异 Work better together 协作共赢 How many hotels do we have in IHG? 洲际酒店集团拥有多少家酒店？ Answer: 4,000 How many Hotel rooms do we have?  洲际酒店集团共拥有多少间客房？ Answer: 590,000 How many countries do we operate in? 我们集团在全球覆盖多少个国家？ Answer: 100 How many people does IHG employee? 整个洲际酒店集团拥有多少名员工？ ANSWER：90，000 How many languages are spoken in our call centres?在我们总部要运用几种语言？ Answer: 26 How many nights did customers spend in our hotels last year?去年客人在我们整个集团过夜的天数是多少？ Answer ：12亿6千万天 ? We keep our promises and we don’t let people down 我们履行自己的承诺而不失信于他人 ? We seek out the facts and trust our judgment 我们尊重事实并相信自己的判断 ? We take decisions even when they’re difficult 即使有时是困难的，我们仍然勇于做出决定 ? We treat people as individuals 我们将每个人视为一个独立的个体来对待。 ? We look and listen for the little things that make a difference 我们积极寻找让我们体现关爱的细节之处 ? We use our experience to find new ways to deliver great service 我们利用过去的经验找出提供优异服务的新途径。 ? We put our hearts into learning new things 我们尽心学习新事物。 ? We challenge ourselves and those around us 我们挑战自我及他人。 ? We always look for ways to improve 我们不断寻求改进之道。 ? We welcome different perspectives and listen to everyone’s ideas 我们欢迎不同的观点并听取每个人的意见。 ? We are respectful of all cultures and look to learn from others 我们尊重各种不同的文化并愿意向他人学习。 ? We play an active role in the communities in which we operate 我们在身处的社会团体中发挥积极作用。 ? We work hard to develop excellent working relationships 我们致力于建立优良的工作关系。 ? We think about what we do and how it might affect others 我们充分顾及自己的言行及可能对他人产生的影响。 ? We trust and support each other 我们彼此信赖，相互支持。 洲际集团正在努力成为世界上最佳的公司之一，这意味着我们应该做对的事情，彼此之间体现关爱，为取得成功而追求卓越，为尊重所有文化而求同存异，最后为建造一个强有力的团队而协同共赢。 WINNING WAYS 我们的致胜之道 IHG CORE VALUES Winning Ways 致胜之道 We always do what we believe is right and have the courage and conviction to put it into practice,even when it might be easier not to. We are honest and straightforward and see our decisions through. 我们始终做我们认为正确的事，即使会面临困难，我们还是