基于平衡计分卡的企业信息化绩效评价研究-信息管理与信息系统专业论文.docxVIP

摘要摘要 摘要 摘要 近年来，随着企业信息化持续深入的发展，信息化建设规模不断扩大，信 息化的投资占企业营业额的比例越来越高，而企业对信息化的投资是否提高了 企业的生产力水平，是否提高了企业的市场竞争力，是否为企业带来了相应的 回报，这些问题也越来越得到了企业界和学界的广泛关注。 企业信息化绩效的评价可以帮助企业识别信息化的价值，挖掘企业信息化 的强势和弱点，帮助企业对信息化进行合理的战略定位，是一种有效的管理企 业信息化的手段和方法．因此，本文将探讨如何对企业信息化绩效进行综合全 面的评价． 首先，本文在分析了国内外企业信息化绩效评价研究现状并研究了多种绩 效评价的方法的基础上，深入研究了平衡计分卡的基本原理以及其应用到企业 信息化绩效评价中的可能性，最终构建了基于平衡计分卡的企业信息化绩效评 价指标体系。 其次，在评价指标体系的基础上，进一步探讨了层次分析法、模糊综合评 价法、主成分分析法等评价方法，在对各种方法进行充分研究分析的基础上确 定了基于层次分析法的评价方法。 最后，本文将构建的指标体系和评价模型应用到某贸易型企业中，多层次 多角度的评价了该企业信息化的具体情况，并提出了相应的改进意见。 关键词：企业信息化，绩效评价，指标体系，平衡计分卡，层次分析法 AbstractRecently,as Abstract Recently,as IT widely used in enterprises,IT projects ale huge and also the investment in IT is a big part ofenterprise ttLrllOVef．蹄黝or the investment in IT can improve the productivity,and whether it call improve the market competition,and whether it can bring benefit to enterprise,all these are attained the attention of the enterprises and the researchers． The performance evaluation c觚recognize the value of enterprise information technology investment,and it c姐analyze the strength and weakness,and it can definite the enterprise strategy 011 IT,and also it is an effective method to manage enterprise IT．So．the dissertation mainly discusses how to evaluate the performance ofenterprise information technology synthetically． Firstly,the dissertation analyzed the situation of enterprise IT performance evaluation in many countries，and made a research ofmany evaluation methods，and deeply discusses the Balanced Scorecard(8SCl and analyzed the probability of BSC applied in IT performance evaluation．Eventually the dissertation built the guideline based on BSC． Secondly,the dissertation discusses many evaluation methods based 011 the guideline,such as AHP method,fuzzy comprehensive evaluation method,principal component analysis method,and SO 011．And the AHP method Was used as the evaluation method． Finally,a resl case was given to testify the operability of this model．The dissertation applied the guideline and the mod