四川大学口腔考研-新建 Microsoft Word 文档.docVIP

2 Conversation 1 At the registration 1 What can I do for you? May I help you? Is there anything we can do for you? What is it? How could we help you? 2 What is your problem? What’s wrong with you today? What’s troubling you? What’s bothering you? What seem to be the problem? What’s the matter with you? What’s your complaint? What are you suffering from? 3 Do you want to see a dentist? 4 Which speciality do you want to register with? 5 Do you want to have your teeth pulled or tooth filled? 6 For a filling, a denture or cleaning? 7 Have you been here before? 8 Is it your first visit to this dental clinic? 9 Are you a new patient? 10 Who introduce this clinic to you? 11 Do you speak English? 12 Do you understand what I’m saying? Is there anything else you would like me to explain to you? Should I explain it again? 13 Please come with your interpreter next time. 14 May I have your name? 15 Could you spell your name please? 16 May I have your address, telephone number, age and occupation? What is your address, telephone number, age and occupation, please? 17 Your telephone number, please. 18 What is your work here? 19 How old are you? 20 When were you born? 21 Please write your name and date of birth on this card. 22 Please write down your full name. 23 Please fill out this record card. 24 Do you have a registration card? 25 Do you remember your card number? When did you come last? Are you going to stay in China for a while? How long will you live in China? How long do you intend to stay here? Do you have a Chinese health insurance? Please show me your health insurance card. Do you have an appointment? We are fully booked today. Could you wait for a while? Wait a moment, please. Would you wait a few minutes? May I be excuse for a while? I’ll come back right away. Please put your card on the desk and waiting to we call you. Please show this card at the registration desk every time you come. Who is paying? Can you charge it to your organization? Will they reimburs