哈尔滨客运段绩效考核体系信息化研究-工商管理专业论文.docxVIP

Classified Index: F243.5 U.D.C: 331.125 A Dissertation for the Degree of MBA RESEARCH ON PERFORMANCE APPRAISAL SYSTEM AND ITS INFORMATIONIZATION FOR HARBIN PASSENGER OPERATION DEPOT Candidate： FAN ZHAO MIN Supervisor： Prof. YAN XIANG BIN Academic Degree Applied for： MBA Affiliation： Harbin YIYANG Technology Co.ltd Date of Defense： September, 2009 Degree-Offering-Institution： Harbin Institute of Technology 哈尔滨工业大学工商管理硕士学位论文 哈尔滨工业大学工商管理硕士学位论文 - - I - 摘 要 在社会主义市场经济中，企业生存的关键是要保持良好的效益，企业发展 则要靠全体员工创造的突出业绩，这一问题的核心就是绩效管理。随着国家铁 路跨越式发展战略的不断深入，哈尔滨客运段作为哈尔滨铁路局提高客运运营 效率的主命脉，对其实施成功的绩效考核，不仅能调动、激发职工积极性，引 导职工的行为趋向哈尔滨铁路局的发展目标，同时也能提高管理者的管理水平 和职业价值追求，从而提升铁路企业运营效率，缓解现阶段的矛盾，提高企业 竞争优势，实现可持续发展。 本文在综合研究与分析哈尔滨客运段绩效管理现状的基础上，对铁路客运 企业现有的绩效考核体系中存在的问题进行了诊断，针对铁路企业的具体情况 重新设计哈尔滨客运段绩效考核方案，明确了新的绩效考核运作体系。在整个 在体系设计中，采取理论结合实际的方法，通过信息反馈、考核评估、责任联 挂、系数调节、薪酬激励、岗位激励等一系列措施，对哈尔滨客运段绩效考核 体系进行重新设计。并通过 VFP9.0 开发平台结合 SQL Server 2000 实现了绩效 考核系统的信息化。哈尔滨客运段绩效考核信息化系统已经覆盖全段各个管理 层次的考核模式，形成一个逐级负责、环节控制、层层联挂、约束有力的管理 体系。对于铁路企业改制后实施绩效管理具有一定的参考意义。 关键词：绩效管理；绩效考核；绩效考核信息化 - - II - Abstract In the socialist market economy, business survives on maintaining a profit, whereas it develops on the outstanding performance of the overall staff, the core of which is performance management. Therefore, Harbin Passenger Depot, as the key section to enhance operation efficiency of Harbin Railway Station, has attached great importance to its performance appraisal, which conforms to the reinforcement of leap-forward development strategy adopted by the National Railway System. To implement a successful performance appraisal system will not only motivate the staff, orient their behavior towards the goal of Harbin Passenger Depot, but also improve the management skills of the managers and their career goals, so as to achieve the ultimate aim of enhancing efficiency, improving competitive advantage and maintaining a sustainable development. In this paper, we’ve designed a new performance appraisal system for Harbin Passenger Operation Depot based on