国企员工组织公民行为调查研究——基于某国企的个案调查-行政管理专业论文.docxVIP

北京邮电大学硕士研究生学位论文 北京邮电大学硕士研究生学位论文 国企员工组织公民行为调查研究 国企员工组织公民行为调查研究 ——基于某国企的个案调查 摘要 组织公民行为(organizational citizenship behavior，简称OCB)是 近年来组织管理领域研究的一个热点。它指的是员工自觉自愿表现出 来的、不直接或清楚地为正式的报酬系统所认可的、能够从整体上提 高组织效能的个体行为，是一种对组织有利的员工自发行为。组织的 扁平化使组织公民行为的研究越来越为研究者和管理者重视，在西方 国家相关研究成果较多，但在中国此项研究才刚刚起步。 本文是对某国企员工组织公民行为单个案例的深入调查。在对组 织公民行为的起源、内涵、维度等内容进行概述的基础上，结合对被 试企业员工的观察、测试，通过“翻译——回译技术编制了组织公 民行为的调查问卷。通过采集样本、项目分析和探索性因素分析，总 结了该企业员工组织公民行为的五维结构并探讨了其成因。最后，针 对企业改善员工组织公民行为的管理活动提出了改进意见。 关键词 组织公民行为(oCB) 问卷调查 因素分析 行为动机 北京邮电大学硕士研究生学位论文 北京邮电大学硕士研究生学位论文 国企员工组织公民行为调查研究 RESEARCH ON THE OCB OF STATE．OWNED ENTERPRISE EMPLOYEES BASED ON A REAL CASE ABSTRACT ，Organization citizenship behavior(OCB)has been a hot topic in organizational management research in recent years．R refers to the individual behaviors that are discretionary,not directly or explicitly recognized by the formal reward system，and that in the aggregate promote the effective functioning of the organization．It is a spontaneous employee’s behavior．With the flattening of organizational structure, OCB Was more and more valued by the researchers and managers．In the west,there are a great of research results，but it’S beginning in Chinese mainland where there is little Empirical Research． This study is a deep research on the OCB of state-owned enterprise employees． Based on the summaries on the origin,content and scales of OCB in China and abroad， combining the observation and testing the employees，we worked out a questionnaire of the OCB through‘‘translation back and forth’technique．Then we collected samples，analyzed items and explored factors analysis，finally we got the five—scale structure and studied the Feasoils of OCB of the enterprise．At last，we provided some suggestions to management for meir improvement on OCB． KEY WORDS Organizational Citizenship Behavior, Questionnaire Survey, Factor Analysis， Behavior Motivat