“责任十诺、行为十诫”解读-深航酒店管理公司.pptVIP

目录 第一部分 “责任十诺”具体释义 我们通过不懈地为业主创造和提升物业的价值来充分展示和实现深航酒店团队和品牌的价值。 We create and upgrade the value of owner’s property to display and realize the value of Shenzhenair hotels group and its brand with our continuous efforts. 宾客之诺 THE PROMISE TO CLIENTS 我们服务的目标是不断地为客人创造“感动、高效、创新”的特别体验。 Our service goal is to create special experiences of sensation, efficiency and innovation for our clients. 员工之诺 THE PROMISE TO STAFF 我们主张在企业与个人之间依赖互信的文化结成共同体，使奉献者得到合理的回报；认真负责的员工是企业最大的财富，也是深航酒店赖以成功的基石。 We try to build up a reliable community between enterprises and individuals, and regard earnest and responsible employees as our largest treasure and the successful footstone of Shenzhenair Hotels. 经营之诺 THE PROMISE OF BUSINESS 我们既坚持管理过程中的程序和标准，更追求以达到目标为导向的经营绩效。 We not only persist in the procedures and standards of management process, but also pursue the final goal-oriented performance. 管理之诺 THE PROMISE OF MANAGEMENT 我们的经理人以“走航空特色之路、创民族酒店品牌”为使命，使企业富有前途、工作富有成效、员工富有成就。 Our managers should always keep the mission of creating the prestigious national hotel brand through building up the aviation feature hotels in mind, and try to make the enterprise more promising, to make the job more efficient, to make the staff more successful. 团队之诺 THE PROMISE TO GROUP 我们崇尚团队精神，尊重个人价值。用彼此的欣赏产生力量、用相互的支持带来温暖、用沟通和理解创造快乐。 We advocate teamwork and think highly of individual’s value with mutual support, communication, understanding and appreciation. 品质之诺 THE PROMISE OF QUALITY 我们通过对深航酒店每个流程和细节的持续改进来展现我们“更新、更好、更快”的卓越服务品质。 We try to constantly improve every detail and procedure of work to ensure our service more proper, polite and prompt. 创新之诺 THE PROMISE OF INNOVATION 我们力求让工作中的每一个困难和障碍都成为管理创新和经营突破的机会。 We strive to turn every difficulty into our opportunity of management innovation and business breakthrough. 学习之诺 THE PROMISE OF STUDY 我们注重对团队成员的职业规划和终身培养，并推崇自我教育、激励和不断完善。 We not only pay attention to every group member’s career plan and lifelong cultivation but encourage them to learn, motivate