饭店英语培训课件UNIT03.ppt

Unit Three Operator Operator Operator Word Reference: regardless a. 不管, 不顾, 不注意 extension n. 延长, 扩展, 分机 Long distance call n. 长途电话 wake-up call n. 叫早服务 commence v. 着手, 开始 prompt a. 敏捷的, 迅速的 indicate v. 指出, 显示, 预示 courtesy n. 礼貌, 谦恭 cheerfulness n. 高兴, 快活 operator n. 总机, 电话接线员 meter n. 仪表，计价器 reset v. 重新安排，重新设定 There will be telephones in every hotel regardless of its size or situation. The duties of the operator include the receiving of all incoming calls and connecting them with the required extensions, long distance call service, wake-up calls, taking messages for guests, etc. As soon as the incoming call is answered by the operator, the caller commences to be charged; therefore prompt attention and a speedy connection are imperative. If the required extension is engaged, the caller should be invited to “hold the line”, “ring back”, or “leave a message”. A well-run hotel with efficient Front Desk staff will not appear as good as it actually is if the operator is not well trained and polite. Sometimes a guest contacts with a hotel only over telephone, so the speed and manner with which the call is handled can leave a lasting impression to the guest, either good or bad. In addition, operators need a clear, friendly voice, the tone of which indicates courtesy, patience and cheerfulness. Guests can either dial their own local calls themselves or obtain them through the hotel operator. When the guest dials the call personally it is automatically recorded, and metered on the meter panel in the bills office. The telephone charges are then posted to the guest’s account and the meter resets to zero. Operator Operator Words and expressions: visitation n. 访问, 探望 anyway ad. 无论如何, 总之 area code n. 区号 abide v. 遵守, 坚持 regulation n. 规则, 规章 automatically ad. 自动地, 机械地 expense n. 费用, 损失 account n. 计算,