奥丽侬内衣店营运管理手册.doc

奥丽侬内衣·专卖店营运管理手册 PAGE 《奥丽侬内衣专卖店营运管理手册》 第 PAGE 19 页 共 NUMPAGES 46 页 专卖店营运管理手册 奥丽侬山东办事处 2012年01月 目 录 第一章 HYPERLINK \l 九阳品牌介绍 奥丽侬品牌介绍 ········································第04页 一、公司简介············································第04页 二、 HYPERLINK /jygs/qywh/hxln.htm 企业价值观 ·········································第04页 三、 HYPERLINK /jygs/qywh/qyln.htm 企业理念············································第05页 四、 HYPERLINK /jygs/qywh/wmcd.htm 我们倡导············································第05页 五、 HYPERLINK /jygs/qywh/whfw.htm 文化氛围············································第05页 六、 HYPERLINK /jygs/qywh/qyyj.htm 企业愿景············································第05页 七、 HYPERLINK /jygs/qywh/sbxx.htm 视觉识别系统········································第05页 第二章 HYPERLINK \l 管理制度 专卖店管理制度 ·········································第07页 一、 专卖店管理架构 ······································第07页 二、 专卖店人事管理制度 ··································第07页 （一） 考勤管理制度 ···································第07页 （二） 假期及请假制度 ·································第08页 （三） 辞职、调职与解聘 ·······························第09页 （四） 晋升制度 ·······································第09页 第三章 HYPERLINK \l 商务礼仪 专卖店员工商务礼仪······································第11页 一、仪容与着装标准·······································第11页 1.男同事···············································第11页 2.女同事···············································第11页 二、服务礼仪·············································第12页 三、礼貌用语·············································第14页 第四章 HYPERLINK \l 行为准则 专卖店员工标准要求和行为准则 ···························第15页 一、员工标准要求·········································第15页 二、行为准则·············································第15页 三、首问责任制度·········································第15页 第五章 HYPERLINK \l 员工守则 专卖店员工守则 ·········································第17页 第六章 HYPER