某国际公寓物业管理方案.doc

汉斯国际公寓物业服务中心·物业管理方案 汉斯国际公寓物业服务中心·物业管理方案 PAGE 目 录 第一章 物业概况·····························································································1 第二章 物业管理总体构想··················································································2 一 物业管理总体方针··················································································2 二 管理目标·····························································································2 三 物业服务中心组织架构和人员配置······························································3 四 物业服务中心内部的管理机制····································································5 五 物业服务中心各岗位员工的任职要求···························································7 六 物业管理专业规章及公众制度·······························································10 七 人员培训及考核····················································································13第三章 物业管理措施······················································································17 一 物业管理区域内环境卫生管理措施······························································17 二 物业管理区域内绿化管理措施····································································19 三 物业管理区域内秩序维护管理措施······························································20 四 物业管理区域内共用设施设备的维保措施·····················································22 五 有偿服务······························································································29 六 档案管理措施·······················································································30 七 紧急预案·····························································································31 噪声污染的预防与控制措施······································································31 火警应急措施·······················································································32 接报刑事、治安事件处理程序··············