eRMA User Guide(Guest)课件.ppt

eRMA User Guide (Guest) Advantech RMA Dept eRMA Layout Description Advantech Standard Header 3G eRMA Information Bar Login Block Search Block Service Block Content Area Advantech Standard Footer eRMA Home RMA Status Tracking - List Input RMA no then press [Search] button Searching result is shown. Click the link on “RMA No” to get detailed information Remark 1. Search function is available without login 2. It is allowable to search RMA case through RMA No, Customer RMA No and Serial No Summary Info Date Stage Handler Repair Result Forwarder Tracking Code RMA Status Tracking - Detail Apply eRMA User Account Click here Fill out the application form Submit the request Notice from Advantech RMA Policy Process Click here Contact RMA Representative Click here Or click individual picture to get detailed contact information