Blog Feedback for Kelly Hicks课件.ppt

Blog Feedback for Kelly Hicks By: Jaclyn Jamison CSR 309 April 2, 2007 Kelly Hicks Jaclyn Jamison 精品文档 Kelly Says… Tell them what you EXPECT After sitting through yesterdays lecture, it became evident to me why my old manager didnt succeed. In order for the store to be successful, the employees have to be knowledgeable on being a good salesperson. The manager at the time would never clearly explain to the new employees how to sell. She would just always say, SELL, SELL, SELL. Everyone was clueless on how to be successful at this. Obviously, we would all try our best, but with no clear direction, we werent successful. Needless to say, this manager didnt last long. We recently got a new manager, and the store grew significantly. She took the time to explain to everyone what SELL actually meant. Once we all knew exactly how to do this, we all became successful salespeople. This has taught me to make sure my followers know what to do when asked to peform certain tasks. 精品文档 Jaclyn Says… Kelly, This class was also very eye opening to me. I feel that so many times in life we are given a task and required to create results without any instructions. I also was faced with a very similar situation last summer as an employee. My manager would ask us to perform certain jobs without instruction. I asked many questions to make sure that what I was doing would be acceptable, but in the end there was usually something still wrong. If only he would have been more willing to teach and explain exactly what he wanted, I would have been able to perform better. At least now we both know the importance of being great at communication. These experiences will help us as we lead in the future. 精品文档 What Happens When Your Not Taught…. /watch?v=8aa8rkmliEM 精品文档 Kelly Says… Attitude is Behavior... Who would have ever thought I would use something I learned in class during a week of non-stop partying laying on the beach, also known as Spring Break? Last week I went to Florida with a gr