六西格玛管理方法在供应商管理中的应用研究.doc

PAGE \* MERGEFORMAT V 六 上海交通大学 硕士学位论文 西格玛管理方法在供应商管理中的应用研究 姓名：焦健 申请学位级别：硕士 专业：项目管理 导教师：仰书纲;邱文谅SIX SIGMA MANAGEMENT APPLICATIONS STUDY IN SUPPLIER MANAGEMENT ABSTRACT With rapid development, the competition is more and more severe especially in electronic products, only low cost and high quality to make sure the top rank, so suppliers selection and management are very important. Normally, the selection rules are Quality, Cost, Delivery, Flexibility, Technology and Service, however, most compliance are caused by poor material, so quality is much important than others, its the key to success. Previous method such as incoming inspection or on-site inspection cant control materials quality and manage suppliers well, so, in order to improve this situation, to introduce Six Sigma method to manage suppliers, to dig out every detail process, to find key process factor, to improve yield rate and quality, to establish cooperative win-win supplier relation, then to reduce purchase cost. Six Sigma is an improved way and compensation in supplier management compared with current method: ISO9000, QS9000 and TQM. Introduce the method to find root cause, make improvement, reduce material failure rate and establish win-win relation with supplier based on DMAIC procedure of Six Sigma via providing an actual example (Supplier A). KEY WORDS: Six Sigma, Supplier Management, Quality Management, DMAIC 符号说明 5S:整理 Seirl、整顿 Seiton、清扫 Seiso、清洁 Seiketsu 和纪律 Shitsuke 6 0 (Six Sigma) Management Method:六西格玛管理方法 Acceptance Sampling:可接受样品检测 Alliance Development:联盟开发 APQP, Advanced Product Quality Planning:产品质量先期策划 BPR, Business Process Reengineering:经营过程重建 CAD/CAE, Computer-Aided Design/ Engineering:计算机辅助设计/工程 Concurrent Engineering:并行工程 Control Plan:控制计划 Cpk:制程能力 CSI, Customer Satisfaction Index:用户满意度指数 CTQ, Critical to Quality:关键质量因子 Design for Manufacturing:制造设计 D-FMEA, Design-Failure Modes and Effects Analysis:设计失效模式与影响分析 DFSS, Design for Six Sigma:六西格玛设计 DMAIC:定义 Define,测量 Measure，分析 A