Business-English培训课件.ppt

Business English Lesson Five 精品文档 MA兩字開始在金融業普及 儲備幹部Management Associate 不過一樣是徵儲備幹部，在滙豐銀行稱MT (Management Trainee），渣打銀行則是GA（Graduate Associate）。  精品文档 Lesson 5 5.A Activity 2: pair up and 連連看 Activity 3: 聽CD 1st time Activity 4: 聽CD 2nd time (如果第一遍完全聽不懂的同學 請第二便直接看 p. 149 之 Tape script) Activity 5：pair up and 練習 File 8.A File 8.B(p.129 p.139) 互問 What is this key for? How do I….? 精品文档 5 B Activity 2：Telephone problems all the lines are busy the number hasn’t been recognized (incorrect dialling or a number that doesn’t exist). a telephone queue (wait for 3 minutes) voicemail (answering machine) a menu- held in a queue 精品文档 5 B Activity 3 1: Jane Spencer: The lines are busy. Which department? Did Misha leave a message? 2: Clive Reed: in a meeting What ‘s Misha’s phone number? 020 7285 345 893 3: Brian French: is away on holiday What’s Misha’s main message? Postpone the meeting, and ask Mr. French to call Mr.Kramer to fix up a new date. 精品文档 5 B Activity 7 1 st: Pair up 10. A 10. B B: Microsoft, How can I help you? A: hi, I am trying to contact Mr. Alex Kramer. B: which department? A: Human Resources B: hold the line please. …I am sorry, Mr. Kramer is not in his office right now. A: Can I leave a message? B: sure A: This is Judy Chen calling and my phone number is 080-123-698. B: (you can ask question) 各練習課本上的一個名字 自己名片上的名字 電話 精品文档 Cover Letter 為正式商業文書 勿太口語或誇張 注重格式 精品文档 Cover Letter 稱　謂 (Greetings) 對收信人之尊稱；稱呼之第一個字母需大寫。 Dear Sir: Dear Madam: Dear Sir/Madam: To Whom It May Concern: To the Sales Manager: ATTN: Purchasing Department Dear Mr. Richards: To Ms. Peters: 精品文档 Cover Letter 恭維結語 (Complimentary Close) 相當中文之「敬上」，如： ─ Looking forward to hearing from you soon, ( 期待您的快速回音 ) ─ Thanks and best regards, ─ ( 感謝與問侯 ) ─ Yours sincerely, ( 敬上 ) ─ Yours faithfully, ( 敬上 ) ─ Thanking you for your time and atteation, ( 謝謝您的時間與關心 ) ─ Sincerely yours, ( 敬上 ) ─ With thanks in advance for your kind attention, ( 預先謝謝您的關心 ) ─ Sincerely yours, ( 敬上 ) ─ Wit