汽车配件管理_毕业论文正稿.doc

CHANGZHOU INSTITUTE OF TECHNOLOGY 毕 业 论 文 题目： 汽车4S店备件管理的调查与研究 二级学院： 机电工程学院 专 业： 汽车服务工程 班级： 09汽车 学生姓名： 吴冯兵 学号： 指导教师： 张凤娇 职称： 讲师 评阅教师： 戴建国 职称： 副教授 2013年 6月摘 要 作为汽车4S店售后服务保障，备件供应是整个售后服务网络的核心资源。本文在了解汽车备件的基本知识、汽车4S专营店备件的种类和备件仓库管理的作用、任务和意义之后，重点调查了南通德立进口大众汽车4S店、中国一汽4S店和南通明达4S店的备件仓库管理情况。在此基础上，本文着重对三家4S店备件分区、采购、出库及盘点管理的异同点进行了比较分析。 针对各家4S店备件管理的异同点，本文提出了一些较为合理的优化方法。一方面是总体上的优化：保证常用备件的库存数量；仓库布局的合理性；杜绝备件缺货；备件仓库及时盘点；制定合理的库存控制策略；呆滞件的控制及处理。另一方面是对备件管理的重点优化：加强对零备件需求的预测；对零备件进行针对性管理；加强对零备件的存储管理；零备件运输的优化。 此篇论文可以为提高4S店备件仓库管理的服务水平，提高4S店的企业竞争力提供一些参考依据。 关键  Abstract As auto 4S shop service protection,spare parts supply is the core of the entire service network resources. In this paper, we understand the basic knowledge of auto spare parts, the kinds of spare parts in automobile 4S shops and spare parts storage management role,task and significance .Then,we looked into the spare parts warehouse management of Nantong deli import Volkswagen 4S shop, China FAW 4S shop and Nantong Mingda 4S shop. On this basis, the paper analyzed similarities and differences of three 4S shops management, and then compared the spare partition, procurement, warehousing and inventory. Compared to the similarities and the differences of three 4S shops,this paper presents some of the more reasonable optimization methods.On the one hand ,we should make better of the overall.We have to ensure common replacement parts stock quantities.We want to ensure the reasonableness of warehouse layout and eliminate spares out of stock.The 4S shop should check spare parts warehouse in a timely manner and establish reasonable inventory control strategy of the control and treatment of the dull parts.On the other hand is the focus on the optimization of spare parts management: strengthening the prediction of spare parts demand; for the