8d+report(英文版本8D流程及报告解析).pptVIP

Procedure 8-D Problem Solving Process -STEP 2 Describe The Issue Step 2 - Define the Problem 6. OPERATIONAL DEFINITION SEARCH - what is the defect in question? - need to know what the defect could be but is not - where was the discrepancy observed? - where could the discrepancy have been observed but was not? - where on the part is the defect? - where on the part could the defect be but is not? - when was the non conformance observed? - when could the non conformance observed? Observed but was not? Procedure 8-D Problem Solving Process -STEP 2 Describe The Issue Step 2 - Define the Problem Application - To allow a team identify the actual flow or sequence of events in a process that any product or service follows - Flowcharts can be applied to anything from the travels of an invoice or flow of materials, to the steps in a making sale or servicing a product Flow Chart : Purpose - Show unexpected complexity, problem areas, redundancy, unnecessary loops, and where simplification and standardization may be possible. - Compare and contrasts the actual versus the ideal flow of a process to identify improvement opportunities. - Allow the team to come to agreement on the steps of the process and to examiner which activities may impact the process performance - Identifies locations where additional data can be collected and investigated - Serves as a training aid to understand the complete process Procedure 8-D Problem Solving Process -STEP 2 Describe The Issue Step 2 - Define the Problem Flow Chart : Construction 1. Determine the frame or boundary of the process 2. Determine the steps in the process 3. Sequence the steps 4. Draw the flowchart for completeness 5. Test the flowchart for completeness 6. Finalize the flowchart Procedure 8-D Problem Solving Process -STEP 2 Describe The Issue Step 2 - Define the Problem Procedure 8-D Problem Solving Process -STEP 2 Describe The Issue Step 2 - Define the Pro