高考应用文之抱怨投诉信.pptVIP

抱怨投诉信简介：在人们的生活中经常会发生一些事情，诸如：消费利益受到损害、个人名誉受到侵犯、正常生活和工作受到干扰等。公民有权向相关部门抱怨或投诉，目的是要解决问题。 流 程 提出抱怨并表示遗憾 阐述问题发生的经过 指出问题引起的后果 提出批评及处理的意见或敦促对方采取措施 I am sorry to trouble you but I am afraid that I have to make a serious complaint. I am sorry to tell you that there should be cause to complain about …… I really hate to complain, but one thing is really disturbing me. “提出抱怨并表示遗憾”套语： During the five days the camera has been in my possession, problems have emerged one after another. For one thing, the screen is always black, making the camera no different from a traditional one. For another, the battery is distressing as it supports the camera’s operation for only two hours. The “ COLD CONTROL ” of the fridge doesn’t work. And when it works it makes much noises. I have rung your service center several times, but nobody came. “阐述问题发生的经过”套语： The noise disturbs my sleep so that I can’t concentrate on my work during the work time, and as a result, I have made several mistakes these days. For me this environment is very difficult to make studies. “指出问题引起的后果”套语： I think it’s high time that you realized …. We know that you are not generally careless, but we would like your assurance that this will not happen again. I must warn you that unless you do something about the situation, I will be forced to take legal action. Frankly, I am not prepared to put up with the situation any more. I would be very grateful if you could look into the matter as soon as possible. And I am looking forward to an early reply. “提出批评及处理的意见或敦促对方采取措施”套语： 模板一： Dear _________, I am sorry to tell you that there should be cause to complain about _________. _________.This is rather annoying to me. ________________________. What you choose to do with this piece of information is entirely up to you. I am looking forward to your early reply. ________________________. Respectfully yours, Li Ming 范文：