英语服务手册(定稿).docVIP

. PAGE . 英语服务指南 英语服务指南 （ English handbook） 如家酒店连锁公司 Home Inns Hotels Management Co. Content 目录 P3 Check in 入住登记 P5 Check out 离店结账 P7 Information（in hotel） 问询服务 P8 Lease 租借物品 P8 Safe deposit box 保险箱 P8 Morning call /Wake up call 叫醒服务 P8 Laundry 洗衣服务 P9 Business service 商务服务 P9 Ticket booking 订票服务 P9 Luggage storage 行李寄存 P9 Call a taxi 叫出租车 P9 Open the door 开门 P9 The opening time of the restaurant 餐厅时间 P9 Long distance call 长途电话问讯 P10 Dial Local Call 拨打本地电话 P11 Others 其他 P13 Information（outside） 问 服务指引 P14 Sightseeing /shopping 店外找地方吃饭 P14 Finding a restaurant 观光/购物 P15 Bank 银行/金融服务 P16 Housekeeping 客房服务 P17 Basic Expressions 基本用语 P18 Basic Words 综合词汇 Check in 入住登记 I’d like to check in. 我想办理入住。 Do you have reservation? 您有预订吗？ May I know your name? 请告诉我您的姓名好吗？ Sorry, we are full-house，I can recommend Home Inn’s Xizhimen for you. 对不起，我们满房了，我为您推荐如家西直门酒店。 Are you member of Home Inn Rewards? 您是家宾俱乐部的会员吗？ Would you please show me your Home Inn card? 您能出示家宾卡吗？ What kind of room would you like? 您需要哪种房间？ We have single room, which would you like? Standard room ( 2 beds) Queen size room（180 x 200） King size room （200 x 200） Suits 我们有单人间，您需要那种？ 标准双人间 大床房（床180 x 200） 商务大床房（床200 x 200） 套房 The room rate is … yuan per night. 房价是每晚…元。 Is there any discount of the room rate？ 房价有折扣吗？ We have special rate for Home Inn Rewards member only. 我们只对家宾会员有特别优惠价. How long will you staying? 您想住几天？ about …nights. 约…天。 Would you like non-smoking room? 您是需要 无烟 房间吗？ Could you please show me your passport? 请出示您的护照。 Would you please sign your name. 您能签个名吗？ May I imprint your credit card? 我可以刷您的信用卡吗？ For cash deposit, we would require…. RMB. 请您预交….元押金。 Have there any minibar in the room? 房间里有迷你吧吗？ No, we have not. We have shopping cabinet there. 我们没有，但有小商品柜。 Would you like breakfast in hotel? 您希望在酒店用早餐吗？ We have breakfast buffet, 10 yuan per person. 酒店提供中西自助早餐，每位10元。 Here’s your room key. 这是您的房间钥匙。 Your room is on the ….th floor. 您的房间在….（楼层）。 Basic Wo